Student Financial Management Counselor

Student Financial Management Counselor

Student Services

Student Financial Management Center 

We are seeking 1 Student Financial Management Counselor (SFMC) to serve in our Student Financial Management Department at our Dunwoody campus. The SFMC is primarily responsible for providing financial counseling to students, parents, and the university community about the financial aid process, financial aid eligibility requirements, and student account policies by conducting financial management workshops, seminars, and other outreach activities. This position is also responsible for providing excellent customer service within a high-volume environment which includes in-person visits and phone inquiries.

WHAT MAKES THE Student Financial Management Center Department A GREAT PLACE?

·     A flexible work environment

·     Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

·     A knowledge-sharing organization that works collaboratively with diverse partners.

·     Professional development opportunity and mentorship

HERE IS WHAT YOU WILL DO

Duties and Responsibilities:

• Conducts community outreach efforts including financial management workshops and orientation presentations as well as conducting calling campaigns to students, parents, other University staff, and community organizations.
• Serves as a tier 2 resource to students, parents, colleagues, and the university community regarding complex financial aid and student account issues via phone and in-person by federal, state, Board of Regents, and institutional regulations. Investigate and provide solutions regarding financial aid and student account customer issues.
• Assists in awarding financial aid according to program regulations, such as HOPE, federal direct loans, and federal Perkins loans. Reviews the accuracy of financial aid applications and verifies application information with supporting documentation.
• Collects money owed to the University using telephone and mail collection techniques to meet enrollment and retention objectives set by management. Evaluates financial circumstances to determine appropriate student account payment options.
• Counsel students on a variety of enrollment management issues including all aspects from orientation to enrollment and after, including but not limited to admissions, registration, and academic records. 

 Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee’s direct supervisor. 

Benefits:

The University System of Georgia (USG) provides comprehensive benefits to Georgia State employees. USG offers healthcare, dental, vision, and other benefits, as well as retirement plan options.  

 Key Benefits :

o    USG Mandatory Retirement: 

o    Teacher Retirement System 
TRS is a Defined Benefit Plan, a traditional public pension plan. Employees contribute 6% and USG contributes 19.81% to the plan. Your retirement benefit is calculated by factoring in years of service, final salary, and 2% multiplier. Employees are vested after 10 years of service. 

  See the retirement comparison chart  for more information.  

  Tuition Assistance Program (TAP)

o    Full-time employees enrolled in a USG degree program may earn their degree for free. 

Find the TAP details here .  

Minimum Hiring Qualifications:

Bachelor's degree and two years of experience; or combination of education and related experience.

 
College/Business Unit
: Provost & VP Academic Affairs 
Department: Student Financial Management Center 
Location
: Dunwoody Campus 
Shift: M-F 8:30am-5:15pm 
Salary : $45,000 
Pay Grade: 13 
FLSA Status: Non-Exempt 
Job Type: Full Time (Benefits Eligible) 
Job Posting
: 03/06/24, 12:49:17 PM 

Closing Date

: 03/20/24, 11:59:00 PM 
Special Instructions: 

To be fully considered for this position all candidates must submit the following at the time of submission: 

·         Finalist applicants will need to submit name and contact information for three references, completed GSU application, and resume