Student Experience Representative

University of North Texas at Dallas, United States

Updated: 14 days ago
Location: Denton, TEXAS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


UNT System Overview
Welcome to the University of North Texas System . The UNT System includes the University of North Texas in Denton and Frisco , the University of North Texas at Dallas and UNT Dallas College of Law , and the University of North Texas Health Science Center at Fort Worth . We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Posting Title Student Experience Representative
Department UNT-Integrated Student Svc Ctr-164820
Job Location Denton
Full Time/Part Time Full-Time
Retirement Eligibility TRS Eligible
Additional Retirement Information
For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php .
Salary Information $33,660.00
Department Summary
The primary purpose of the Integrated Student Service Center (ISSC) is to provide a progressive and simplified student experience across the areas of financial aid, student accounting, money management, registrar and admissions. Central to the ISSC model is to promote a culture that supports customer service, student satisfaction, retention, and student success.
Position Overview
The Student Experience Representative will report to the leadership of the new Integrated Student Support Center. Central to this role is promoting a progressive and simplified student experience and a culture that supports customer service, student satisfaction, retention, and student success. This position is responsible for providing student service activities for the Division of Enrollment. 

Additional Posting Details


Minimum Qualifications
A minimum of one year of experience working with students or customers in a service-oriented environment.
Knowledge, Skills and Abilities
  • Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.
  • Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities.
  • Proven ability to work effectively as a team member.
  • Experience in Microsoft Office Suite, student information systems, CRM.
Preferred Qualifications
  • Bachelor’s degree or an equivalent combination of education and/or experience.
  • Experience working at UNT or a similar university.
  • Working knowledge of student information systems (including but not limited to PeopleSoft and SalesForce.
  • Experience in higher education, preferably a one-stop service model, financial aid, registrar, and/or student accounting.
  • Experience working with diverse populations of students, staff and faculty desired.
  • Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.
  • Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities.
  • Sensitive to cultural diversity and backgrounds.
  • Proven ability to work effectively as a team member.
  • Experience in Microsoft Office Suite, student information systems, CRM.
Required License / Registration / Certification
Work Schedule
Monday – Friday, 8am-5pm, occasional evening or weekend as required
Driving University Vehicle No
Security Sensitive This is a security sensitive position
EEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title Student Experience Rep
Physical Requirements Sitting, Talk or Hear, Ability to communicate

Job Duties


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Provide first-level contact for a variety of enrollment related student services in a professional manner, to students, parents, and campus department personnel. Contact may be by phone, in person, or virtually.
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Responsible for answering questions, providing general information, researching solutions, and solving issues related to financial aid, enrollment, admissions, academic records, billing, and payments. Requires analysis and compilation of data from a variety of sources.
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Responsible for understanding and interpreting the needs of students and providing support across all enrollment services areas. Utilize existing tools and assist students in navigating confidential student information across multiple systems.
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Effectively utilize the CRM database to assist students and track requests across the student lifecycle. Responsible for ‘whole-student’ case creation and routing, utilization of available tools and follow-up/escalation as appropriate.
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Comply with all university policies, rules, and regulations including attending work regularly and punctually.
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Undergo ongoing training on federal, state, and institutional regulations and business processes/policies.

Posting Detail Information


Posting Number S8076P
Position End Date (if temporary)
Special Instructions to Applicants
Quicklink for Posting https://jobs.untsystem.edu/postings/81593