Student Engagement & Events Coordinator

The Enrollment Management Operations team works to develop and execute the strategic plan of operations, technology and data to achieve the enrollment, retention and graduation goals of the college. The team supports the enrollment management division at CCA by optimizing student services and communications throughout the student lifecycle.
Under the direction and report of the Assistant Director of Student Engagement and Communications, the Student Engagement & Events Coordinator works in support of engagement efforts and events as part of the recruitment, admissions, and enrollment cycle at CCA. Their primary responsibilities are providing organizational and operational support for all aspects of recruitment and admissions events. This individual will handle all administrative functions (arranging rooms, catering, virtual and on-site arrangements) for the success of all on- and off-campus and virtual events for the Enrollment Management division. This role is also responsible for coordinating engagement items through various CRM and Student Information Systems (SIS) and maintaining inventory and distribution of marketing materials.

MAIN RESPONSIBILITIES:

Event Coordination and Support - 60%

• Organize and implement recruitment and admissions event plans

• Administrative support for virtual events, including calendaring, setting up Zoom and operating virtual events

• Under the direction and guidance of Manager, coordinate all event communication plans from preexisting templates, consisting of invites, registration confirmations, and reminders to targeted audiences for approximately 2 events per week but up to 10 per week during peak recruitment season.

  • Ensures professional, consistent, organized communication to recipients for invites

  • Ensures automated responses are sent out to recipients relative to their registration status 

  • Partner with Enrollment Operations to create and maintain recipient lists for email and text.

  • Deploy communications to appropriate recipients via Salesforce, Workday, and other event registration platforms (Visit Days, YouCanBook.Me, Eventbrite, etc).

• Provide support in administration of event registration platforms

• Partner with admissions counselors to prepare and distribute materials for offsite events

• Partners with the business office to process any events related expenses

• Provide in-person administrative support for all on-campus events

Recruitment and Admissions Engagement Coordination - 35%

• Using templates and previously developed resources, and working within the strategy developed by the Manager, build engagement items to promote a prospective student’s smooth progression through the recruitment cycle from inquiry to enroll.

  • Coordinate various recruitment and admissions engagement items across email, texting, print and web, including application process messaging, inquiry/admit/yield/enrollment engagement stream items, and ad-hoc messaging to targeted groups as needed to support admissions and enrollment goals.

• Build emails in Salesforce CRM and Workday SIS, using WYSIWYG and text editors

• Monitor engagement plans in Salesforce and Workday for timing, audience accuracy, and deliverability

• Partner with colleagues in Enrollment Operations to create and maintain recipient lists

• Produce admit packet mailings

• Administrative support for ordering and purchasing recruitment materials

• Partners with the business office to process any engagement-related expenses

• Coordinate with mailhouse for bulk mailings

• Maintain inventory of printed marketing materials

Other- 5%

• Other duties as assigned

MINIMUM QUALIFICATIONS:

• Experience in an administrative role and strong administrative skills required

• Bachelor’s degree preferred

• Experience in college admissions or student services, or marketing & communications strongly preferred

• Experience coordinating event logistics and enthusiasm for creating a positive student experience in all engagements

• Excellent written and verbal professional communication

• Strict attention to detail and ability to use good judgment

• Takes initiative and owns processes

• Process-oriented problem solver

• Experience using CRM software is preferred but not required. Training will be provided.

• Experience with WYSIWYG editor, Dreamweaver or similar strongly preferred; experience with HTML and CSS or an aptitude for reviewing code a plus; must possess a willingness to learn.

• Ability to think critically and work within a process-oriented environment

• Ability to work successfully in a team environment with diverse individuals, including staff, student, faculty and the public

COMPENSATION & BENEFITS :

• The range for the position is $20.00 - $22.24 per hour.

• CCA offers a comprehensive benefits package, including the choice of five medical plans, generous holiday, sick & vacation time, a retirement match and tuition remission. CCA covers an average of 91% of the medical plan cost for the employee only and an average of 82% for employees with dependents. More information can be found here:https://portal.cca.edu/working/office-human-resources/employee-benefits .

WORK SCHEDULE :

• CCA considers a full-time work week to be 37.5 hours per week.

Please note that in an effort to keep the CCA community safe, the College requires all staff, faculty, and students who are on campus to be fully vaccinated, including to have received a booster shot (if eligible). The job responsibilities of this position may require time regularly spent on campus, and therefore the incumbent will be asked to follow the CCA vaccination requirement, unless an exemption is approved. Please reach out to [email protected] with any questions.

Location

San Francisco

Additional Locations

Application Instructions

Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF.  If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.

Application Deadline

For staff positions, screening begins immediately and continues until the position is filled.

EEO Statement

As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.

We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.

California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.

Questions?

Please address any questions to [email protected] .