Student Employee – IT Services Specialist (Summer)

OU IT is currently hiring the position of Services Specialist. This position provides customer support via phone, email, and face-to-face interactions in our Service Centers. Students in this role will troubleshoot minor issues, provide technical support, and communicate with various IT teams to resolve more technically advanced customer incidents. Students will also occasionally direct inbound calls across campus as the campus operator for Norman/OKC campuses.

Most shifts will take place between 8am-8p CST, Monday through Friday. Some weekend shifts may be required. This position requires approximately one month of paid training. Due to the amount of time and effort that must be devoted to on-boarding new employees, this position is not recommended for applicants who intend to work in the role for less than two academic semesters.

Required Attachments (No Self-Identifying Photos):

• Resume
• Cover Letter
• Class Schedule 

Required Education: Must be currently enrolled in a combination of two terms as a student at the University of Oklahoma. Hiring contingent upon verification of current student status.

• Must attach Spring, Summer, and/or Fall 2024 class schedule.

Skills: 

• Must have ability to speak, read and write clear, concise English.
• Must practice effective time management skills.
• Must be able to work in a collaborative/team environment.
• Must have a strong work ethic.
• Must have familiarity with Windows and/or Mac OS
• Must be familiar with Microsoft Office.
• Must be proactive in finding solutions.
• Must effectively problem solve, seeking out and finding appropriate solutions.

Department Preferences:

• Customer service experience is preferred.
• Experience working in a technical environment is preferred.
• Ability to work throughout all of Summer 2024 and into Fall 2024 is preferred.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.