Student Development Specialist II

Updated: about 21 hours ago
Location: College Station, TEXAS
Job Type: FullTime

Job Title

Student Development Specialist II


Texas A&M University


Residence Life And Housing

Proposed Minimum Salary


Job Location

College Station, Texas

Job Type


Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents and lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who Are We

The Department of Residence Life is housed within the Division of Student Affairs. It is comprised of 70+ full-time staff and 475+ graduate and undergraduate student staff. We offer a fun, academic-centered environment where each staff member has the opportunity to make a difference in the lives of students. We have a engaging workplace where you can grow and feel a sense of belonging. You will love it here !

What we want

The Community Manager (CM) is a full-time, live-in professional position responsible for the day-to-day administrative, programmatic, and student support of a residential community of between 300 and 1240 students. The CM provides on duty coverage to a campus population of over 11,000 and facilitates student support, student conduct, community council advising, and staff supervision functions for this assigned community. The CM is a 12 month position that also facilitates the day to day management of camp and conference guests for summer operations.

What you need to know

Salary: Commensurate on hire’s education and experience.

Cover Letter and Resume: Your cover letter and resume are strongly recommended.

Position Details: Employee will supervise (28) Resident advisors, up to (3) Graduate Hall Directors, and/or (1) Full-Time Administrative Coordinator pending placement.

Physical Requirements and Related Factors:

  • Basic functions or fundamental job responsibilities for the position of Community Manager include having the ability to: (1) travel between assigned areas and other departmental facilities; (2) direct and respond to emergencies; (3) assist with the management of the physical conditions within departmental buildings; (4) operate a computer system using various types of software applications; and (5) ascend and descend multiple flights of stairs, especially in cases of emergencies.

  • Basic functions necessary for the position in communications include the ability to: (1) read reports, gather and analyze data and compile information for written reports; (2) prepare written memorandums and documents and compile the numerous forms needed in the daily operation of managing departmental buildings; and (3) communicate effectively, both orally and written, with residents, parents, visitors, faculty, and staff. These duties include ability to climb stairs, see, use a video display terminal, talk and hear, travel from building to building.

Required Education and Experience:

  • Bachelor's degree

  • One or more years of experience in student affairs work or related specialty with a bachelor's degree

  • No experience required with a master's degree

Required Knowledge, Skills, and Abilities:

  • Ability to multi-task and work cooperatively with others

  • Ability to think critically and problem solve

  • Ability to utilize strong organizational, administrative, and communication skills

  • Effectively establish professional relationships and communicate with a varied population

  • Ability to act independently and react appropriately in crisis situations and maintain confidentiality

Preferred Qualifications:

  • Master’s degree in student affairs, counseling, or related field

  • Previous year of full-time (or two years part-time) residence hall experience is strongly preferred

  • Experience with mediation and conflict resolution

  • Demonstrated professional maturity, leadership and decision-making abilities

Essential Duties/Tasks:

  • Community Development/Engagement - Actively ensures staff is engaging residents to develop a sense of community in the assigned area. Works with staff to plan, implement, and evaluate a wide variety of educational and social programs to address community needs. Attends and participates in activities facilitated by Living Learning Programs and Community Councils affiliated with their community. Conducts periodic interest surveys as needed in conjunction with department staff to help identify and meet the needs of residents. Collaborates with Living Learning Community faculty and staff and Engagement, Learning, and Support staff to meet the Living Learning Community’s mission/purpose. Serves as the primary advisor to community council within assigned community. Recruits students to be members of Community Council, attends council meetings, assists council with program planning, and oversees associated budget and expenditures. Creates and provides leadership development opportunities for Community Council Executives and members. Interprets, supports, and enforces University and Department of Residence Life rules and regulations. Works with students and staff to develop a proactive and educational approach to conduct issues. Serves as conduct administrator for behavior in the assigned community that may violate University rules or the Student Code of Conduct. Serves as a hearing officer (for co-adjudications or conduct panels) in the Student Conduct Office. May serve as an investigator for Student Life investigations. Supports students though the timely response to Student of Concern, Critical Incident Response Team, Tell Somebody, Maxient, Civil Rights Equity and Investigation Reports, and Stop Hate reports as needed. Refers students to campus and community resources. Follows-up on student, staff, parent, and other stakeholder concerns within the community.

  • Supervision/Staff Development - Select, supervise, develop, train, and evaluate resident advisor staff. Supervise graduate hall directors or full-time administrative staff as assigned. Oversees performance of assigned staff and provides follow up and regular feedback. Coordinates with supervisor and human resources staff to hold staff accountable, up to termination. Implements a collaborative approach through communication and professional relationships with all staff members. Coordinates duty schedule and responsibilities of staff and ensures staff are following departmental duty expectations. Holds weekly staff meetings and routine one-on-one meetings. Supports on-going training and development of staff as needed. Reviews all staff training transcripts to ensure timely completion of all mandatory trainings.

  • Summer Operations - Serves as department liaison to assigned camps while groups are residing on campus. Communicates with Conference and Guest Services and Operations and Events staff in preparation for camps/conferences and to address any concerns and issues that may arise. Coordinates with other departmental staff to train and indirectly supervise summer staff. Meets with camp sponsor prior to the camp’s arrival and communicates with camp sponsors leading up to their arrival on campus to ensure the camp needs are met. Utilizes necessary databases and reports for camps/conferences. Coordinates summer school and/or camp/conference check-in’s, checkouts, and programming as needed and ensures camp records are accurate so the camp can be billed appropriately. 

  • Operations and Logistics - Responsible for key management in assigned communities including appropriate storage and distribution of keys and access cards and monthly key inventories. Coordinates with staff members to assist with Fire and Life Safety Inspections and assists with inspections as needed. Follows up on Fire and Life Safety violations including addressing the violations and having conduct conferences, as necessary. Facilitates building fire drills, including addressing issues found during the drill and submission of fire drill reports. Performs weekly walkthroughs of the buildings in their assigned community to be a visible presence and to report facility issues in Star Rez. Works with Operations and Events staff to follow up on incomplete work orders submitted by staff and residents. Participates in and coordinates staff participation in department-wide activities such as move-in, move-out, and Aggieland Saturday. Coordinates with Housing Assignments staff to relocate students as needed and to assist them when they return to the assigned space. Monitors StarRez database for room changes. Provides appropriate follow up with the Housing Assignments Office. Other duties as assigned.

  • Administrative - Creates, compiles, and submits all necessary reports, including, but not limited to Student of Concern, Maxient Incident Reports, work orders, Lost Key Notices, and monthly reports. Serves as a communication link between residents, student staff and the Department of Residence Life. Makes purchases as needed on behalf of the department and completes necessary administrative processes for purchase authorizations and reconciliations. Attends committee meetings as assigned and completes committee work/assignments in a timely fashion. Submits payroll for assigned staff, including those working during break periods. Communicates with residents regarding facilities issues or needs in their living environment. Authors end-of-year report about the staff, community, and facility. Ensures all residents have a completed and current date for the Annual Housing Orientation. Coordinates the creation and completion of room inspections with RA staff though the StarRez housing database.

  • Duty - Serves in an on-call, 24-hour, 365-day, duty rotation for a campus population of approximately 11,000 consisting of the University Apartments and Residence Halls, including holidays and University closures. Carries duty phone and responds to calls as they come in as trained and outlined in the Notification Matrix and completes necessary follow-up and reports. Ensures RA and graduate staff have texted in when they have picked up their duty phone and it is working and charged. Follows up if RAs do not text in. Follows the Departmental process for changing duty times. Completes duty log and time sheet daily during duty weeks. Serves as essential personnel as situations warrant. Community Managers are considered essential personnel when the university is closed for emergency purposes. While on call must remain in the Bryan College Station area and be available to respond on site as needed within a maximum of 20-30 minutes. Responds to calls during the duty period and must remain alcohol/drug free during the duration of the duty period. Provides immediate follow up support/guidance to departmental staff in the duty chain as needed. Effectively communicates necessary information with campus and community emergency responders, the Critical Incident Response Team (CIRT), and other departmental/university staff regarding crises and incidents involving on-campus residents. Serves as essential personnel during the duty period on behalf of the department and the Executive Director of Residence Life. Ensures appropriate documentation and reports are submitted following on-campus incidents and communicates needed information to departmental staff not included in the duty chain, as necessary. Completes duty log information for issues responded to during the duty period. 

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

  • Health , dental , vision , life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

  • 12-15 days of annual paid holidays 

  • Up to eight hours of paid sick leave  and at least eight hours of paid vacation each month

  • Automatically enrollment in the Teacher Retirement System of Texas 

  • Health and Wellness: Free exercise programs and release time

  • Professional Development: All employees have access to free LinkedIn Learning  training, webinars, and limited financial support to attend conferences, workshops, and more 

  • Employee Tuition Assistance and Educational Release time   for completing a degree while a Texas A&M employee

For additional information on benefits Click here

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

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