Student Crisis Support Specialist (Part-Time)

Updated: about 1 month ago
Location: Campus, ILLINOIS
Job Type: PartTime

Job Description Summary

The Student Crisis Support Specialist will primarily work within Residence Life as a University Campus on call staff member in the professional staff rotation (with on call duties 24/7 including weekends, holidays and school breaks) addressing and responding to campus crisis. In addition, the Student Crisis Support Specialist will support professional staff in Residence Life through a variety of housing related duties including indirect staff supervision, training, operations, student conduct, programming, marketing and other duties as assigned.
The Student Crisis Support Specialist is responsible for serving as a key responder to students in distress through being the point person for students who are hospitalized by visiting them in the hospital, facilitating resources and support such as transportation and access to prescriptions, working with the families of students, and also creating and sustaining programs and services that assist students in distress feel supported and connected to helping resources. The Student Crisis Support Specialist will also maintain contact and monitor compliance with success plans (example: Success Coach or Accessibility Services recommended making a tutoring appointment; Student Crisis Support Specialist works with student to ensure tutoring appointment is made and kept and lets Success Coach/Accessibility Services know the success goal is complete).


Job Description

Duties & Tasks

  • On call staff member in the professional staff rotation (with on call duties 24/7 including weekends, holidays and school breaks) addressing and responding to campus crisis
  • Support professional staff in Residence Life through a variety of housing related duties including staff supervision, training, operations, student conduct, programming, marketing and other duties as assigned
  • Responsible for serving as a key responder to students in distress
  • point person for students who are hospitalized by visiting them in the hospital, facilitating resources and support such as transportation and access to prescriptions
  • Work effectively and compassionately with the families of students in distress
  • Create and sustain programs and services that assist students in distress feel supported and connected to helping resources
  • Maintain contact and monitor compliance with success plans
  • Represent the department, Division of Student Affairs and Saint Leo University at various events, committees, and state and national associations with other duties as assigned
  • Be an active, positive, contributing member of the department, the Division of Student Affairs and Saint Leo University

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

  • Bachelor's degree from a regionally accredited institution required; Masters degree preferred.
  • 1-3 years relevant experience in crisis management,  residence life or student affairs

Skills:

  • Excellent oral, written and analytical skills
  • Outstanding in person presentation skills
  • Skilled in motivating students and student leaders
  • Facilitate small and large group meetings effectively

Abilities:

  • Ability to manage crisis in a healthy, compassionate way
  • Ability to engage students, their families, and caregivers during times of high stress and crisis
  • Ability to create and implement complex events, programs, and services using detailed planning, creativity, and fiscal and resource responsibility
  • Ability to engage students and others professionally, warmly, and motivationally so that strong relationships are developed and goals are accomplished through healthy teamwork
  • Ability to build relationships and partnerships with a wide variety of stakeholders
  • Ability to manage interpersonal communication in a team environment
  • Ability to balance many tasks and responsibilities simultaneously
  • Ability to develop and implement creative and innovative programs and services in a timely way

ENVIRONMENT: 

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess.   The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:


The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position.  Employees may be directed to perform job-related tasks other than those specifically presented in this description.  Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. 

Why Work at Saint Leo?

What it’s Like to Work Here:  Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world.  Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

  • Inclusive Group Health Plan (Medical, Dental, Vision)
  • Group Health Plan features include Teledoc, Surgery Plus!, Wellness Incentive Program, Nationwide Pet Insurance, just to name a few!
  • Health Reimbursement Account (University Paid!) and Flexible Spending Accounts (healthcare and dependent options)
  • Tuition Remission (Employee, Spouse, and Dependents)*
  • Tuition Exchange opportunity for dependent of employees*
  • Paid Personal Leave (Sick, Vacation, Holidays)
  • 403b - Annual match 3%-9% of pay based on employee’s contribution. University match and fully vested within one month of hire date.
  • Basic Life and AD&D Insurance valued at 30k (University Paid!)
  • Income Protection Benefits after one year
  • Additional options for supplemental insurance 

*Eligibility based on meeting required service period



Job Description Summary

The Student Crisis Support Specialist will primarily work within Residence Life as a University Campus on call staff member in the professional staff rotation (with on call duties 24/7 including weekends, holidays and school breaks) addressing and responding to campus crisis. In addition, the Student Crisis Support Specialist will support professional staff in Residence Life through a variety of housing related duties including indirect staff supervision, training, operations, student conduct, programming, marketing and other duties as assigned.
The Student Crisis Support Specialist is responsible for serving as a key responder to students in distress through being the point person for students who are hospitalized by visiting them in the hospital, facilitating resources and support such as transportation and access to prescriptions, working with the families of students, and also creating and sustaining programs and services that assist students in distress feel supported and connected to helping resources. The Student Crisis Support Specialist will also maintain contact and monitor compliance with success plans (example: Success Coach or Accessibility Services recommended making a tutoring appointment; Student Crisis Support Specialist works with student to ensure tutoring appointment is made and kept and lets Success Coach/Accessibility Services know the success goal is complete).


Job Description

Duties & Tasks

  • On call staff member in the professional staff rotation (with on call duties 24/7 including weekends, holidays and school breaks) addressing and responding to campus crisis
  • Support professional staff in Residence Life through a variety of housing related duties including staff supervision, training, operations, student conduct, programming, marketing and other duties as assigned
  • Responsible for serving as a key responder to students in distress
  • point person for students who are hospitalized by visiting them in the hospital, facilitating resources and support such as transportation and access to prescriptions
  • Work effectively and compassionately with the families of students in distress
  • Create and sustain programs and services that assist students in distress feel supported and connected to helping resources
  • Maintain contact and monitor compliance with success plans
  • Represent the department, Division of Student Affairs and Saint Leo University at various events, committees, and state and national associations with other duties as assigned
  • Be an active, positive, contributing member of the department, the Division of Student Affairs and Saint Leo University

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

  • Bachelor's degree from a regionally accredited institution required; Masters degree preferred.
  • 1-3 years relevant experience in crisis management,  residence life or student affairs

Skills:

  • Excellent oral, written and analytical skills
  • Outstanding in person presentation skills
  • Skilled in motivating students and student leaders
  • Facilitate small and large group meetings effectively

Abilities:

  • Ability to manage crisis in a healthy, compassionate way
  • Ability to engage students, their families, and caregivers during times of high stress and crisis
  • Ability to create and implement complex events, programs, and services using detailed planning, creativity, and fiscal and resource responsibility
  • Ability to engage students and others professionally, warmly, and motivationally so that strong relationships are developed and goals are accomplished through healthy teamwork
  • Ability to build relationships and partnerships with a wide variety of stakeholders
  • Ability to manage interpersonal communication in a team environment
  • Ability to balance many tasks and responsibilities simultaneously
  • Ability to develop and implement creative and innovative programs and services in a timely way

ENVIRONMENT: 

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess.   The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:


The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position.  Employees may be directed to perform job-related tasks other than those specifically presented in this description.  Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. 

Why Work at Saint Leo?

What it’s Like to Work Here:  Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world.  Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

  • Inclusive Group Health Plan (Medical, Dental, Vision)
  • Group Health Plan features include Teledoc, Surgery Plus!, Wellness Incentive Program, Nationwide Pet Insurance, just to name a few!
  • Health Reimbursement Account (University Paid!) and Flexible Spending Accounts (healthcare and dependent options)
  • Tuition Remission (Employee, Spouse, and Dependents)*
  • Tuition Exchange opportunity for dependent of employees*
  • Paid Personal Leave (Sick, Vacation, Holidays)
  • 403b - Annual match 3%-9% of pay based on employee’s contribution. University match and fully vested within one month of hire date.
  • Basic Life and AD&D Insurance valued at 30k (University Paid!)
  • Income Protection Benefits after one year
  • Additional options for supplemental insurance 

*Eligibility based on meeting required service period


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