Student Classification Services Specialist

Position Title:
Student Classification Services Specialist

Job Group:
Professional & Scientific

Required Minimum Qualifications:
Bachelor’s degree

Preferred Qualifications:
• Previous experience working with classification or student record.
• Experience with troubleshooting and solutioning.
• Prior work with legacy student systems and Workday Student.
• Experience working with detailed processes and procedures.
• Experience collaborating effectively within teams and across campus. ​

Job Description:

Summary

As a Student Service Specialist I, the successful candidate will be reviewing, processing, and supporting both College of Engineering (COE) students and COE advisers with the transition from ISU Legacy system to Workday integration. Typical tasks include providing administrative support to both students and academic advisers for student registration, pre-requisite enforcement/approval process, processing Degree Audit Exceptions, and supporting June Orientation registration process.

In addition, this position will coordinate the college Workday critical response system (Trello), build Workday trainings for advisers and students, and support the COE Basic Program Enforcement process.

Example of Duties
• Provides guidance to students for general course registration, academic record processing, and pre-requisite token processing, and Workday navigation.
• Delivers services for reviewing, processing, and approving/denying submitted overrides from both legacy systems and new student information system.

• Manage academic advisor's project board and escalate issues to IT Services for resolution.

• Support academic advisors in ensuring student information system data is accurate and up to date.
• Advises students on policies and procedures.
• Refers students to appropriate resources.

Level Guidelines
• Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
• Grasps professional-level knowledge and concepts of field while working in a progressive learning mode
• Works on problems and issues of somewhat limited scope
• Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
• Responds to inquiries and issues, escalating to manager or higher level workers as appropriate
• May lead projects of limited scope and complexity
• May provide guidance to students

Appointment Type:
Regular with Term Appointment (Fixed Term)

Proposed End Date or Length of Term:

May 12, 2025

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
PS805

Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date:
April 9, 2024

Posting Close Date:
April 16, 2024

Job Requisition Number:
R14390