Student Care Coordinator

Unleash YOUR Potential with Us

As a next-generation public research institute and Forbes-ranked top employer in Florida, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

Student Success and Well-Being Office of Student Rights and Responsibilities:

The Office of Student Rights and Responsibilities (OSRR) promotes a campus climate of integrity, civility, accountability and student well-being by providing a wide array of resources, education, and support services for the university community. OSRR also includes Student Conduct and Academic Integrity & Student Care Services. OSRR oversees the Golden Rule Student Handbook, The UCF Creed, the Admission Clearance process, Dean’s Certifications and Remedial Measures for students involved in Title IX related incidents.

The Opportunity:

The Student Care Coordinator is charged with addressing needs of university students having problems in areas such as academics, mental or emotional health, psychological, economic, discipline, family, relationships & social adjustments through a variety of interventions, referrals & follow up service. Responsibilities include assessment, care management, collaboration and consultation with academic deans, faculty, health care providers, parents, community partners and colleagues within Student Development and Enrollment Services.

Responsibilities:

Daily responsibilities include:

• Collecting, evaluating and recording all facts pertaining to reports of student of concern.

• Formulating intervention plans in order to minimize and/or resolve problems with students of concern.

• Contacting emergency contacts, when necessary, and appropriate to mobilize parental support for the students' needs.

• Providing referrals to support services within the university as well as community agencies. Following up on prior cases to ensure compliance with recommendations.

• Performing social evaluations to determine students' needs.

• Coordinating efforts for compliance with university mandated-assessment policy for Baker Act and Marchman Act students.

• Assisting with daily correspondence and communication with students and Students of Concern reporters.

The Student Care Coordinator will:

• Participate on Student of Concern Team which meets weekly to review reports of Students of Concern and make recommendations to the Director, Student Care Services regarding resources and referrals and serve as chair on an as-needed basis.

• Act as community liaison by building consistent and relevant off-campus partnerships, in order to assist students with social services needs including, but not limited to, facilitating access to medical care, off-campus housing, and financial assistance.

• Be a point of contact for local hospitals regarding mental and physical health concerns including scheduling and processing Baker Act/Marchman Act referrals.

• Provide additional follow-up and outreach to students processed through the Student of Concern after initial concerns have been addressed.

• Consistently document and connect with Academic Services and Graduate Studies for students who have initiated Medical Withdrawal.

• Participate in the education, outreach, and planning efforts for UCF Cares.

• Facilitate readmission of students, after a leave of absence due to disciplinary suspension.

• Communicate class absences and death notices to relevant university partners.

• Conduct outreach efforts directed at students, faculty, and staff regarding the Student of Concern reporting process, University resources, and working with students in distress.

• Interpret University policy regarding students and making recommendations when policy changes are needed.

• Prepare annual reports, monthly reports, and weekly reports with accurate statistical information.

• Participate in University Crisis Team meetings and present relevant case material as needed.

• Maintain an electronic database (records management system).

Reports to the Director, Student Care Services.

Other duties as assigned by the Director, Student Care Services

Minimum Qualifications:

Bachelor's and 2+ years of relevant experience or Master's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) . 

Preferred Qualifications:

• Experience in higher education case management, background in higher education, student affairs, or counseling.

• Excellent verbal and written communication skills, presentation skills, critical-thinking skills, use of sound judgement.

• Strong attention to accuracy and detail.

• Skills relevant to establishing and maintaining successful partnerships with students and student organizations, parents, faculty/staff, administration, members of the community and other stakeholders.

• Ability to interpret data, distinguish nuances, and evaluate multiple course of action.

• Ability to take initiative, balance multiple projects, set priorities and work autonomously yet also as a member of a team.

• Ability to communicate difficult/sensitive information. Experience in a higher education setting. Ability to effectively interact with a diverse population.

• Ability to work independently and take initiative.

• Experience working in an urban education environment.

• Experience screening calls and working with students.

Additional Application Materials Required:

Please include cover letter and resume

Are Benefits Important to You?

Working at UCF has its perks!  In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more…For more benefits information, go to the UCF Employee Benefits page click here .

Who Are We?

Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

#LI-ONSITE

 

Department

Student Success and Well-Being (SSWB) - Student Rights and Responsibilities

Work Schedule

Monday through Friday from 8:00 AM to 5:00 PM

Type of Appointment

Regular

Expected Salary

$42,367.00 to Negotiable

Job Posting End Date

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.