Student Assistant - Resident Life - Guest Services Assistant (Spring 2024)

Join Our Team at Georgia Southern!
Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate’s, bachelor’s, master’s and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!
Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America’s Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Statesboro Campus - Statesboro, GA

Department of Resident Life

The Student Assistant will support Resident Life and Admin Services as the Guest Services Assistant on the Statesboro Campus beginning Summer 2024.

The Guest Services Assistant position is an eleven-week position employed by University Housing held during the summer months beginning on May 20, 2024, and ending on August 13, 2024, or until the last camp/conference checks out. GSAs are the primary logistics coordinators of the guest services assistants for University Housing Guest Services summer camp and conference operations. GSAs are considered essential personnel during University Housing Guest Services crises. GSA must have a clean conduct record by the time of employment.

Student employees cannot work more than 1300 hours in a 12-consecutive month period.

• Attend and participate in all required staff meetings and training sessions
• Be knowledgeable of University Housing operating procedures and philosophies, emergency procedures, confrontation methods, and crisis intervention techniques
• Prep buildings for arriving groups; this includes, but is not limited to, bulletin boards, door decorations, and room inspections
• Responsible for check-in and check-out of guests, including key issue/collection, guest assistance, room inventories, damage assessment, access card issue/collection, and other assorted responsibilities
• Maintain accurate records of all activities and transactions which occur during scheduled desk and on-call shifts
• Assist with showcasing housing spaces as a portion of the SOAR program as tour guides who take groups of prospective students to on-campus residential spaces during SOAR sessions showing display rooms, common areas, and describing various living options of the residence halls
• Serving in an on-call rotation to serve as a contact to guests for any complaints, concerns, or questions
• Advise guests of and encourage adherence to residence hall rules and regulations
• Know, abide by, and serve as a role model for all University Housing policies Appropriately confront guests when necessary to hold them accountable for their behavior
• Report all violations of university rules, regulations, and policies to a member of the Guest Services Leadership Team, even after the problem has been resolved
• Utilize appropriate pathways for confrontation of higher-level violations (i.e.: GSU UPD, GSLT, etc.) Immediately communicate and document infractions of University Housing policy to the Guest Services Leadership Team via a completed incident report
• Report all maintenance problems involving University property, deficiencies, or damages to the Guest Services Managers Effectively use customer service strategies to properly welcome and accommodate University guests on campus
• Be familiar with campus and community resources and services, helping to build mutually beneficial relationships between University Housing and its partners on and off-campus
• It's also imperative that GSA's utilize these resources to manage customer service situations
• Represent and support University Housing in interactions with students, faculty, staff, parents, and guests Assist in emergencies such as fire alarm evacuation, floods, hurricanes, power outages, or other crises
• In case of a crisis, all staff members are immediately on-call. GSAs are considered essential personnel during University Housing Guest Services crises
• Serve as a professional ambassador to Georgia Southern through appearance, pleasant demeanor, helpful disposition, and responsive attitude

Shift Specifics

• Up to 25 hours per week
• Flexible with schedule of availability
• May be required to work nights, weekends, and holiday hours

Educational Requirements

• Must be enrolled in six or more undergraduate credit hours or three or more graduate credit hours at Georgia Southern University.

$10.00 per hour
This is a non-exempt position paid on a biweekly basis.

• Resume
• Cover Letter
• Schedule of Availability

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills

Open Until Filled

Application review may begin as early as January 17, 2024.

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at [email protected] .

For technical support, please call the Shared Services Center at (877) 251-2644 or [email protected] .

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Legally authorized to work in the United States for the duration of employment without assistance from the University.
Must be able to perform duties and responsibilities with or without reasonable accommodation.
Georgia Southern University is a Tobacco and Smoke-Free Community.
Must be enrolled in six or more undergraduate or three or more graduate level credit hours at Georgia Southern University.

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

• Must be able to perform duties and responsibilities with or without reasonable accommodation
• This is not a supervisory position
• This position is not required to drive

• Standard