Student Assistant - Instructional Technology - Office of Teaching Innovation and Digital Education - 521869

Apply now Job no:521869
Work type:On-Campus Undergraduate/Graduate
Location:Tuscaloosa
Categories:Information Systems/Technology Support, Office/Clerical Support, Student

Pay Grade/Pay Range: $10.00/hour undergraduate; $10.50/hour graduate

Department/Organization: 209314 - Instructional Tech & Academic Serv

Normal Work Schedule: Flexible; Monday - Friday 8:00am to 5:00pm

Note to Applicants: To be considered, applicants must attach a current resume and list any relevant experience working with MS Office, Windows OS, Mac OS, or other computer applications and software.

Job Summary: The UA Online Technical Support Student Assistant provides technical support for UA Online, ACCESS High School and online professional development courses and programs. Works under the supervision of the UA Online Technical Support Team. Manages technical support tickets in an online helpdesk environment and works in Blackboard, Google Drive, MS Office and other computer platforms. Checks course inventory. Uploads and formats content in the learning management system. Produces graphics and learning objects. Additional duties as assigned.

Required Minimum Qualifications: Proficiency in MS Office, Google Drive, and Google applications. Working knowledge of Windows OS, Mac OS, mobile devices, phones, and tablets.  

Skills and Knowledge: Excellent problem-solving skills. Above-average knowledge of computer technology. Good organization and communication skills. Detail-oriented. Ability to handle multiple projects at the same time. Ability to work independently.

Preferred Qualifications: Experience with Blackboard or similar learning management systems. Basic photo/video editing skills. Experience with content creation tools such as Articulate Storyline or Adobe Captivate. Good interpersonal and customer service skills.

Enrollment Requirements: Applicants must meet enrollment requirements to be eligible for on-campus student employment. Applicants must be enrolled in a UA degree program and meet minimum credit hour requirements during the academic year: Undergraduate Students must be registered for at least 6 credit hours during fall/spring semesters; Graduate Students must be registered for at least 4.5 credit hours during fall/spring semesters; International Students must be registered full-time (Undergraduate = 12 credit hours, Graduate = 9 credit hours) during fall/spring semesters. Enrollment requirements must be maintained for the duration of on-campus employment. Individual hiring departments and programs may also have additional eligibility requirements for employment.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants to and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster

Advertised:12 Feb 2024 Central Standard Time
Applications close:31 May 2024 Central Daylight Time