Student & Alumni Affairs Liaison - Temporary Opportunity

Student and Alumni Affairs Liaison 
American Public University System 

The Student and Alumni Affairs Liaison supports programs and services intended to increase APUS community engagement, student success, and retention; to include campus leadership, the university directory, mentoring, student organizations, virtual communities, alumni services/engagement, community outreach, and external collaborations. The Liaison builds relationships with both internal and external stakeholders; and provides clear communication to community members using excellent customer service skills, virtual media platforms, and through various university promotions. Through co-curricular programming and coordinated services, the Student and Alumni Affairs Liaison aids students and alumni in the pursuit of their academic, professional, and personal goals. Reports to Kisha LoBianco, Manager, Student & Alumni Affairs. 

Responsibilities: 

Daily Operations: Serve as a program administrator and liaison for Student and Alumni Affairs, which may include:

• Campus Leadership initiatives
• University directory platform development
• Student organization administration
• Mentoring and professional development initiatives
• Virtual community administration
• Honors and award programming
• Alumni engagement initiatives, such as:
• Administers alumni communications and campaigns

• Leading the Alumni Advisory Council

• Supporting and identifying potential partnerships

• Attending and/or organizing community events

• Alumni organization administration

• Coordination of alumni benefits and services

Customer Service: Maintains departmental standards for excellent customer service, to include daily front line service support through phone, email, and various community platforms

Relationship Management: Build and maintain strategic relationships with a variety of University constituents and partners; work to identify and strengthen organizational network

Recruitment: Manages program recruitment efforts in alignment with departmental and University best practices for communications effectiveness; provides data-driven analysis for campaign success; looks for ways to maximize effectiveness and increase memberships

Host: Presents and serves as a moderator for virtual meetings with University constituents and special groups; creates supportive and secure environment to support campus engagement

Resources: Maintains all creative material, resources, handbooks, and web content to ensure material is valid and up to date; partners with internal stakeholders to obtain approvals on new content

Marketing Content Creation: Provides regular content to the Marketing team to keep current and prospective student content channels relevant and up to date; feature campus engagement and community opportunities; highlight community members

Analytics: Provides key data points and/or prepares reports for departmental leadership; assess and share program outcomes on a regular basis

Research: Conducts regular research on industry best practices, benchmarking program attributes and outcomes; proposes improvements as needed

Special Projects: Assists with special projects as needed to enhance the Student and Alumni Affairs Department, to include participation in the annual Commencement events.

Requirements: 

Critical Skills:

• Ability to manage multiple priorities with exceptional attention to detail
• Ability to maintain proficiency in relevant technological applications and systems
• Ability to assist in the creation and implementation of approved project plans
• Ability to self-manage multiple reports and submit documentation to a supervisor
• Ability to adapt to and solve problems in an ever-changing environment
• Ability to work in a production and customer service-based environment
•  Ability to work independently or as part of a team
•  Ability to interact with departmental stakeholders in a professional manner
•  Intermediate to advanced skills with MS Office 

Education:  

About Us: 

American Public University System (APUS) is an Online University based in Charles Town, WV.  Our company has over 100,000 students.  Our emphasis is educating our nation’s military and public services communities with quality and affordable education.  APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.  

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons.  We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment.  American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Colorado, California, Washington and NYC Pay Transparency Statement

If you are a resident of Colorado, California, Washington or New York City and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to [email protected]