Student All Store Retail Assistant

Summary
The Mizzou Store is responsible for supporting the academic mission of the University of Missouri, as well as supporting the MU brand through the sale of emblematic merchandise, computers, and technology products.

Additionally, the University of Missouri Campus Stores operate multiple retail stores located throughout the state and associated e-commerce websites.

Essential Functions

Provide the highest level of customer service, including approaching customers with proper greeting, inquiring about their needs, maintaining a positive and friendly attitude, and helping customers with their purchases whether in person or over the phone.

Create a positive shopping experience for the customer by demonstrating knowledge, care, interest, and passion.

Resolve customer complaints in a timely, positive manner.

Refer unresolved customer complaints to the appropriate department or individual.

Maintain thorough sales knowledge of all departments on the sales floor, including technology, textbooks, supplies, clothing, and convenience etc.

Remain proficient at operating a cash register to answer questions, but also supplement cashier staff, especially during peak times.

Maintain an effective and professional sales floor by ensuring all aspects of the sales floor remain stocked, well merchandised, and clean according to established guidelines.

Develop displays and product relocation as directed by student or department supervisors.

Ensure proper inventory controls are administered in a way to prevent loss.

Advise department supervisor when inventory levels on the floor are not adequate.

Utilize inventory worksheets to administer ad-hoc physical inventories to identify potential discrepancies.

Maintain back-stock according to established procedures, including maintaining a well-organized stock room, proper back-stock inventory levels, etc.

Coordinate and assist with event planning and special promotions, including sidewalk sales, weekly specials, anniversary sales, holiday shopping events, summer welcome specials, homecoming weekend, graduation fair, football games and others.

Additional Responsibilities

Maintain current knowledge of point of sale/computerized inventory control system

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As with all positions, involvement with other duties and responsibilities is expected in order to serve the customer and maintain our Campus Stores mission.

Physical Requirements

Ability to communicate and comprehend verbal and written information/instruction.

Visual perception sufficient to examine merchandise and cash at close range.

Manual dexterity to handle cash, credit cards, etc. and operate a register.

Math skills sufficient to perform sales transactions.

Ability to stand for the duration of the assigned shift.

Ability to do light lifting for handling merchandise and products.

Ability to reach, bend, squat, climb, etc. as necessary to stock or retrieve merchandise.

The ability and patience to listen and understand the speech of a diverse customer base considering cultural, demographic, geographic and other important factors influencing communication.