Student Accounts Credit & Collection Coordinator

Delaware State University, United States

Updated: 3 months ago
Location: Dover, DELAWARE


General Description of the Position

The primary objective of this position is to collect current and past due student accounts to reduce overall accounts receivable while maintaining the highest level of professionalism and confidentiality to all customers.  The Collections Coordinator is an extension of the Office of Student Accounts and may be called upon to assist with other responsibilities within Student Accounts.  This position requires effective collection techniques, excellent customer service abilities, excellent communication skills (oral and written), professional sound judgment, and effective time and task management abilities.  This position reports directly to the Collections Manager of Student Accounts.


Essential Functions & Required Knowledge, Skills and Abilities

The Collections Coordinator is responsible for the collection activity, which includes but is not limited to:


1. Contacting students to collect outstanding balances; 
2. Making professional decisions when performing account audits and adjustments; 
3. Creating, adjusting, and maintaining payment plans; 
4. Preparing collection correspondence; overseeing the collection efforts of third-party agencies; and other related tasks to reduce outstanding receivables and 
5. provide accurate information and balances for receivables due to the University.  


Qualification Standards


1. Bachelor’s Degree in accounting, Business Administration or related field or five years of equivalent combination of education and experience in student financial services, collections, accounts receivables, or sales.
2. Three or more years’ experience in a professional office environment interacting with customers and accounting/account-related responsibilities.
3. Three or more years’ experience in reconciliation and/or account maintenance.
4. Excellent communication (written and verbal), time management, and organizational skills. 
5. Three years of experience working with spreadsheets and word processing, preferably Microsoft Excel and Word.
6. Accuracy, efficiency, and attention to detail demonstrated in all phases of work.
7. Ability to work outside of normal business hours as necessary.
 

EEO Statement

Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.

Equal opportunity employer/program'' and “auxiliary aids and services are available upon request to individuals with disabilities''. 


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