Research and answer Student Account inquiries and pursue collection of past due accounts and delinquent balances through direct contact with students by letter, telephone, email and skip tracing. Negotiate with students in establishing payment plans to bring account current and/or awarding payment plans. Offer hardship options in accordance with department guidelines.
Principal Duties & Responsibilities:
- Responsible for managing all incoming and outgoing correspondence including but not limited to incoming student letters, emails, phone inquiries, bankruptcies, outgoing statements, invoices and dunning letters
- Serves as primary customer service contact via phone and/or written inquiries from such sources as students, funding agencies or parents; provides appropriate information to each in accordance with University and Federal guidelines; contacts other departments on students' behalf and directs students to those departments, when necessary; resolves related problems and coordinates problem-solving with Financial Aid Department.
- Assist students in computing budgets for installment plans while implementing appropriate collections processes.
- Promotes students' use of direct debit option
- Stay up-to-date on outstanding balances and follow up as necessary with collection communications for all outstanding accounts
- Prepares regular and special statements and other communications to students
- Collaborate with Student Finance to process all student transactions in a timely manner according to federal, state, and company policies.
- Performs miscellaneous job-related duties, as assigned
- Previous experience with accounts receivable preferred - especially within a higher Education
- Demonstrated experience managing student accounts.
- Mathematical skills
- Ability to work Saturdays and extended hours, if necessary
Required Experience
- High School diploma or its equivalent required; Bachelor’s degree preferred.
- 1-2 years of relevant experience
- Knowledge in Microsoft Office Suite
- Excellent customer service orientation; able to deal with challenging situations in a calm and positive manner
- Ability to communicate effectively -- orally, by phone, in person, and in writing.
- Knowledge, Skills and Abilities, Competencies
- Ability to foster a cooperative work environment.
- Ability and willingness to adapt to and acquire new software applications and technical skills
- Attention to detail and accuracy and ability to follow through
Knowledge, Skills and Abilities, Competencies
- Strong communication, interpersonal, problem solving and excellent analytical skills
- Excellent organizational skills with particular ability to multitask and prioritize work
- Willingness to learn applicable Department of Education Title IV Regulations.
- Ability to use independent judgment and to manage and impart information to a range of
- A commitment to a student-centered environment
- Ability to work independently and as a part of a collaborative team
- Demonstrate initiative and a positive, helpful attitude
- High ethical standards
What we offer*
- Salary Range between $19 and $20 per hour
- Paid time off
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) Savings Plan
- Life and Disability Insurance
- Tuition assistance
- Employee Stock Purchase Plan
- Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
*Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
Equal Opportunity Employer
Perdoceo Education Corporation is committed to a policy of equal employment opportunity and considers all persons without regard to age, color, disability, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by applicable federal, state or local law.
Similar Positions
-
Student Account Representative Employer Support, Strayer University, United States, 30 days ago
This position provides valuable administrative services including monitoring student accounts and taking appropriate measures to ensure timely billing and collection of student receivables, prepar...
-
National Admissions Consultant Coding Dojo, Colorado Technical University, United States, 1 day ago
National Admissions Consultant - Coding Dojo( Job Number: 46438) Description The National Admissions Consultant, entry-point position, will interface with prospective students in support of their ...
-
Enrollment Associate (Temporary Full Time), University of Massachusetts Global, United States, 15 days ago
Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position. The University of Massachusetts Global (UMass Global) is a private, nonp...
-
Eac Account Associate Perdoceo Education Corporation, Colorado Technical University, United States, 1 day ago
EAC Account Associate - Perdoceo Education Corporation( Job Number: 46475) Description The Account Associate/Sales Support Specialist will establish and maintain customer relationships, drive enga...
-
Lead Instructor Economics Ctu Online, Colorado Technical University, United States, 6 days ago
Lead Instructor - Economics - CTU Online( Job Number: 46440) Description General Summary The Lead Faculty is a member of the faculty (with rank appropriate to the educational and professional back...
-
Lead Instructor Business Management Ctu Online, Colorado Technical University, United States, 1 day ago
Lead Instructor - Business Management - CTU Online( Job Number: 46428) Description General Summary The Lead Faculty is a member of the faculty (with rank appropriate to the educational and profess...