Student Account Specialist

Details

Posted: 17-Mar-24

Location: Johnson City, Tennessee

Salary: Open

Internal Number: 27960

Posting Number: AS01325P

Job Summary:

The Office of Tax and Revenue is seeking applicants for a Student Account Specialist role. This position reports to the Assistant Bursar and primarily involves advising students on financial transactions related to their student accounts. Key responsibilities include:

• Setting up institutional payment cohorts via third-party billing agreements.
• Ensuring timely receipt of payments post-billing.
• Coordinating with various student support services and departments, including advisement, registrar, housing, graduate studies, and financial aid.
• Cultivating effective working relationships with students, parents, faculty, and staff.
• Advising students on financial holds impacting registration, grade reports, and transcripts, including past due balances and collection accounts.
• Participating in the development and revision of web pages and publications related to financial matters.
• Assisting with orientations alongside other staff in the Bursar's Office and Student Affairs
• Other duties as assigned. 

The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:

• Paid time off & leave
• 17 paid holidays
• Educational Assistance 
• Health and life insurance
• Retirement
• Access to University facilities and services and much more! 

Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/ .
 
 ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.
 
 Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations. 

Job Category: Administrative

Required Qualifications:

• Bachelor's Degree in Accounting or business-related field or higher 

or 

• An equivalent combination of education and experience.

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About East Tennessee State University
Founded in 1911 (as East Tennessee State Normal School), East Tennessee State University serves over 15,000 undergraduate, graduate, and professional students. ETSU has eleven colleges and schools, including health sciences, liberal arts, education and business & technology. ETSU is centered on a warm and friendly residential campus nestled in the secure and beautiful Blue Ridge Mountains of northeast Tennessee. As part of the ETSU community, you will enjoy all the region has to offer, including snow-skiing, various festivals, numerous golf courses and lakes, popular national and state parks, whitewater rafting, the Appalachian Trail, and much more.
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