Student Account Representative

Updated: 21 days ago
Job Type: FullTime
Deadline: 07 Jun 2022


Campus: Tempe

Student Account Representative

Job Description

Student Business Services seeks a Student Account Representative. This position performs a variety of customer service activities within the Student Business Services unit in order to provide courteous, prompt and accurate assistance to students regarding their account status.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market. 

We offer our employees hybrid work arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required. The hybrid work arrangement may vary by department.

Job Family

Finance & Accounting

Department Name

SBS Collections



VP Code


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$17.50 per hour

Close Date

07-June-2022 - EXTENDED

Essential Duties

  • Provide extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for Student Business Services.
  • Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
  • Process transactions including waivers, charges, and credits to student accounts. Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft and MS Office.
  • Develop and create correspondence in response to student account inquiries.
  • Answer a high volume of phone calls, respond to email inquiries and assist with in- person customers.
  • Update departmental procedures relating to assigned accounting functions.

Minimum Qualifications

Associate's degree in Accounting, Bookkeeping, or closely related field with two (2) years previous customer service and accounts receivable/payable/cashiering or similar experience OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Experience in working in a high volume customer service environment.
  • Experience in accounts receivable environment.
  • Experience in reconciling accounts.
  • Experience in using Microsoft Office applications (Excel, Word, Outlook).
  • Experience in preparing reports.
  • Evidence of effective communication skills and attention to detail.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
  • Stand for varying lengths of time and walk moderate distances to perform work.
  • Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
  • Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflict.
  • Clearly communicate in person, over the phone and through email to perform essential functions.

Department Statement

Student Business Services provides accounting functions in the areas of: Student Accounts,  Cashiering Services, Collections, Tuition Assessment and Treasury Management.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should include a cover letter and clearly illustrate how prior knowledge and experience meets the Minimum
and Desired qualifications of this position.

Applicant must be eligible to work in the United States; ASU Student Business Services
Department will not be a sponsor for this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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