Student Academic Advisor

Position Description

The Student Academic Advisor (SAA) and New Student Advisor (NSA) will work in support of the College’s student retention efforts.  The SAA/NSA will play an integral role in the proactive approaches used to improve overall educational quality, customer service and student retention rates. An SSA/NSA will use process and procedures in place to assist in helping close the gap of attrition rates and help improve overall education experience, communication and student satisfaction with the College. This dynamic individual will be a student advocate, academic advisor, and problem solver responsible for the student experience that results in a quality education with a high level of student satisfaction. 

The SAA/NSA will report directly to the Student Success Manager, Retention (SSMRT).

DUTIES AND RESPONSIBILITIES

• Manages the retention process and outcomes by heading up the campus retention meetings working with all Staff and Faculty to identify at risk students engaged and unengaged from the College experience. Identify educational barriers within the education environment, campus life, re-admissions and resolves the barriers with appropriate processes.  
• Active participant in weekly Retention Team meetings led by/with SSMRT wherein action plans are discussed and created to retain at risk students. Provides regular solution based feedback from the meetings to the Retention Team.
• NSA ~ Lead out the weekly New Student Review meetings with the campus management beginning at inception of the enrolled student.  Identify barriers and create plans for the newly enrolled student to ensure a successful start.
• NSA ~ Managing the successful onboarding of new students into the Charter College educational environment, often requiring collaboration with Lead Student Success Instructors and Campus leadership.
• Responsible for engaging and resolving students issues of Satisfactory Academic Progress (SAP). Ensures academic plans are completed timely.  Will set plan timelines and conduct follow through of SAP students ensuring successful progression of the student.
• Maintains and manages daily Point Of Contact (POC) list of students affected by absenteeism, failing grades and Student Academic Progress (SAP) and makes contact to help re-connect them to the College and the student learning experience to get them back on track.
• Maintains routine contact with current student base and re-entered students to help assure the success of the student population.
• Managing proactive processes to improve student performance by intervening with regard to attendance, grades, postings, etc. through daily monitoring of Moodlerooms activities.
• Identifying and resolving retention issues by communicating with faculty to gain more insight into student issues that impact students’ success in the course.

JOB QUALIFICATIONS AND SKILLS

• 2-5 years’ experience in a related field required.
• Bachelor’s degree preferred.
• Must have excellent customer service skills

• Working knowledge of Microsoft Office Excel, Word, PowerPoint and Outlook
• Online or Distance education experience is a plus

• Ability:
  • Ability to work with all types of people, to assume facilitator and problem solver role
  • Ability to multi-task and change project priorities
  • Flexibility and the ability to complete assigned project(s)
  • Ability to work independently
  • Ability to communicate professionally and effectively, both orally and in writing, required.
  • Ability to self-start and self-monitor work projects
  • Ability to balance urgency of assignments and timelines
  • Ability to create relationships and trust via telephone, video, electronic communications and in person
• Team player with positive outlook on making an impact on the lives of others.
• Perform other duties as assigned.

COMPENSATION

• Non Exempt Hourly position
• $19.23-$23.56/hr
• Compensation dependent upon experience, knowledge and education level
• Varied Shifts & Possible Saturday Shifts

We are committed to Diversity.  Charter College is an EOE employer.