Stewardship Officer

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

The Kelley School of Business at Indiana University is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 12,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 130,000 living alumni around the globe.

Department Specific Responsibilities

• Manages the Scholarship Recognition Program

General Responsibilities

• Responsible for supporting the university's stewardship efforts to ensure adherence to donor intent of donated funds, proper donor acknowledgment/recognition, and reporting on how gifts are used.
• Individually follows up via phone or in-person with donors to provide updates on fund allocation and projects/initiatives pursued through funding and convey appreciation for the support of Indiana University.
• Through communications with donors and review of giving history reports, identifies potential donors to ongoing university campaigns and refers to the appropriate development staff for outreach.
• Generates and analyzes regular reports of donor activity; ensures that tracking and reporting of stewardship activities/data are timely, thorough, and transparent.
• Investigates and resolves claims of non-adherence to donor intent, escalating to manager as appropriate, taking care to preserve ongoing positive relationship with donors.
• Monitors Foundation accounts to ensure the integrity of funds against donor intent. Collaborates with departments/schools to standardize stewardship practices and share best practices.
• Provides an excellent donor experience through customer service, active listening, inclusive language, and thoughtful and persuasive discussion, consistently upholding the integrity and mission of Indiana University.
• May delegate administrative tasks, such as preparing and sending digital and direct mail donor communications and forwarding donations to be processed, to Stewardship Coordinators.

EDUCATION

Required

• Bachelor's degree in related field

WORK EXPERIENCE

Preferred

• Some experience in fundraising, sales, a higher education foundation, or related field

SKILLS

Required 

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs. 

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Core

FLSA: Exempt

Job Function: Development & Advancement

Job Family: Donor Relations & Stewardship

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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Telephone: 812-856-1234