STAFF SPECIALIST, COMPUTER SCIENCE

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Occupational Summary

Provide administrative and project support for the Director and Associate Director of Undergraduate Studies in the Department of Computer Science.  Work to support the department mission in undergraduate Computer Science education with particular focus on working with a large computer science major student pool, large undergraduate core courses, and their instructors using a combination of administrative processes and technological tools.

Work Performed

General Administration (5%)

• Provide support and maintain the Computer Science DUS office offering student and faculty reception, making suggestions for improvement in space and operations. Order and maintain office supplies and product contracts using Buy@Duke.
• Assist with recruiting, scheduling, training, and supervision of approximately 10 student workers.

Student Services (40%)

• Plan, develop, and coordinate the preparation, distribution and follow up of major declaration activities, which include academic communications to incoming students and assignment of academic advisors.
• Administration of Independent Study process, including initial student direction, DUS office approval, and student registration.
• Assist DUS with organization and participation in orientations and set-up of office hours. 
• Provide administrative support to the DUS as requested, including forms maintenance, tracking of candidates, GPA screening and awarding permission numbers.
• Assist in all aspects of the organization and running of yearly graduation ceremonies, including working the event.  Assist and participate in scheduling bi-annual student advising processes, including knowledge of Computer Science major and minor requirements, set-up student notification of open advising hours, and preparation of undergraduate advising materials.
• Orient students on how to best utilize campus resources to support their academic and professional development.
• Plan, coordinate, and manage events that will strengthen students’ connection to the major, such as the Welcome Orientation for new majors, diploma ceremony, and seminar/workshop series including topics such as exploring career paths, task management, media training, etc. This includes activities such as negotiating budgets, coordinating seminar speakers and workshop facilitators, pre-workshop communications, and overseeing activities.
• Administration of declaration process for Computer Science majors, including, but not limited to interaction with the Academic Advising Center, coordination of New Major Info Sessions, advisor assignment entry/notification, and maintenance of student records.

Communication (15%)

• Disseminate information to students regarding opportunities related to research, employment, and professional development. This will be done through the use of the department’s list service, and other social media avenues.
• Ensure information is up to date on the CS undergraduate web page.
• Use social media to promote the program and communicate with students about ongoing activities of interest.

Program Administration (40%)

• Make room reservations for faculty, student, and departmental events in the Computer Science Conference Rooms, including but not limited to Teaching Assistant office hours, review sessions, exam and exam grading reservations, and special events. Control and Maintain 25Live calendars for all department owned rooms.
• Administration of Computer Science Course Registration Policy, including prerequisite overrides, and resolution of myriad registration issues such as issuing permission numbers. Interface with the Registrar's Office and SISS Office.
• Develop and budget production of program’s promotional materials, and represent the department in public events such as Blue Devil Days, and prospective major’s events.
• Maintain data regarding student academic performance and track fulfillment of graduation requirements.
• Maintain data for student records, course scheduling, course reporting using several databases. Track learning objectives and outcomes and coordinate assessment activities related to the undergraduate program.
• Monitor and evaluate program effectiveness through course evaluations, surveys, questionnaires, etc.
• Investigate trends, recommend, and implement modifications to improve program effectiveness.
• Perform other related duties assigned by DUS, Associate DUS.
• Work with the Computer Science Student Union (CSSU) to make sure CSSU webpages are updated. Coordinate information dissemination, and new major events.
• Assist in the management  of Grace Hopper Conferencebudgetand other budget conferences identified by DUS.

Desired Skills:

• Excellent computer skills preferably experience with MS Word, Excel and SAP.
• Able to quickly comprehend and articulate complex policies, procedures and systems
• Exceptional written and verbal communications skills; able to communicate effectively with wide range of people, from students and professors to technical staff in order to achieve Program goals
• Enjoys preparation for and hosting events and group activities
• Able to distinguish and apply appropriate levels of details and accuracy.
• Enthusiastic about troubleshooting and solving problems wherever they occur (Department located in several buildings)
• Familiarity with Duke Payroll, Duke Accounts Payable, and database management. 
• Basic knowledge of event planning/management
• Ability to prioritize work assignments
• Capable of making decisions and exercising good judgment
• Excellent communication, oral, and written
• Quick learner
• Exceptional organizational skills 

Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of postsecondary education.

Work generally requires four years of clerical or research experience to acquire strong skills in administrative or project research responsibilities as well as accepted office management, communications and research practices. A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and two years of the experience requirement.  OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.