Staff Assistant

Dept Number/Name: 0-0415-000 / Counseling Center
College Division: Stud Affairs-Wellness
Salary Plan: Staff
Job Code/Title: 2201 / Staff Assistant
Hiring Salary Range: $32,000 to $35,000 annually
Position Number: 00002978

ORGANIZATIONAL SUMMARY:
The Counseling Center is a critical component of Student Success at the University of South Florida, located in beautiful Tampa Bay on Florida's spectacular west coast.  The Counseling Center strives to support the mental health and well-being of the 44,000 enrolled graduate and undergraduate students at the USF Tampa campus.  Through the provision of high quality clinical services and evidenced-based practice, innovative outreach, consultation, and education, the Counseling Center is recognized and valued for its contribution to the success of an exceptionally diverse student body. The Counseling Center, with a dedicated, energetic, and motivated team of 30 multidisciplinary professionals including licensed psychologists, licensed mental health counselors, licensed clinical social workers, licensed marriage and family therapists, and administrative support personnel is accredited by IACS and has an APA-accredited doctoral internship and APPIC affiliated post-doctoral fellowships. The Counseling Center is committed to a team approach to client care across all staff.  With a thriving and growing group therapy program, interdisciplinary training programs, and ongoing consultation opportunities, the Counseling Center is seeking a case manager/staff assistant with a commitment to excellent customer service, knowledge of referral processes, an appreciation for diversity, and who would enhance the diversity and resources of our staff.
POSITION SUMMARY:
This position provides support for the Administrative Specialist with clerical tasks and special projects related to the clinical, training, and administrative functioning of the center. The Staff Assistant also helps the Client Services Assistant with managing client flow through the Center, and scheduling for clients and clinicians.
RESPONSIBILITIES:
Assists Client Services Assistant with: greeting, directing, and providing relevant information to clients and others who enter the Counseling Center; managing multiple phone lines, distributing phone messages, and transferring calls; alerting clinicians and the Leadership Team of client needs that require more immediate attention; scheduling client appointments and sending out appointment reminders; and tasks associated with opening and closing the Counseling Center.
Assists Clinical Administrative Specialist with: clinical record requests and maintaining clinical records; ordering supplies, updating departmental policies and procedures; special projects related to training recruitment, selection, and orientation; and special projects related to the clinical and outreach functioning of the Center.
Staff/Office support: updates forms as needed, coordinates supply room storage, sends/distributes office mail, initiates tickets for IT/Facilities concerns/issues, maintains center computer inventory, assists with coordinating office moves, maintains supply and copy room.
Coordinates tasks related to employee orientation, including coordinating on-campus interview schedules, providing tour of the office space and use of office equipment; sets up offices for new employees. Updates relevant lists and organizational charts with new employee information.
Produces documents, maintains spreadsheets, creates power points, and other special projects related to the functions of the Counseling Center.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
This position requires a high school diploma or equivalent, with two or more years of experience in an office or administrative support position. College or other relevant post-secondary coursework may substitute for the experience requirement on a year for year basis. Testing may be required to assess competency on word processing software.
SPECIAL SKILLS/TRAINING:
Knowledge of HIPAA and confidentiality/privacy rules; time management; basic competency in Word, Excel, Power Point, and Microsoft Teams.  Knowledge of standard referral practices and procedures.

Information for Applicants 

This position is subject to a Level 1 criminal background check.

Job Opening Number: 36442

Posting Date:  3/5/2024

Posting End Date: 3/19/2024

How to Claim Veteran's Preference: 

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295.

Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination. 

Supporting documentation, in addition to the DD214, may be required based on eligibility criteria.  If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.

For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

How To Apply 

Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .

Equal Employment Opportunity 

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location 

Campus map and location overview: USF - Tampa Campus

About USF 

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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