STAFF ASSISTANT, DCRI

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Occupational Summary

Support the DCRI-Facilities team through a variety of administrative tasks and services, ranging from staffing the receptionist desk to updating the intranet web page.  This position will be the “Face of the DCRI” for guests, visitors and a first-line of contact for faculty and staff seeking assistance while in the building.  The Facilities team provides a wide range of services including parking services, security, badging, housekeeping, breakrooms, office supplies, furniture, IT and AV support, and space planning.  This position will perform a variety of clerical duties of a complex and technical nature in support of general and special office activities to relieve supervisor of clerical and routine responsibilities and to maintain an efficient and effective operation.

** NOTE: This position may have an opportunity to work remotely.  All Duke University and Duke Health remote workers must reside in one of the following states or districts:  Arizona; California; Florida; Georgia; Hawaii; Illinois; Maryland; Massachusetts; Montana; New Jersey; New York; North Carolina; Pennsylvania; South Carolina; Tennessee; Texas; Virginia or Washington, DC., Washington (State), Connecticut

Work Performed

• Serve as DCRI receptionist; greet/check in visitors; direct visitors to the correct personnel; assist with parking validation;
• Act as point of contact for DCRI mainline telephone, take messages, screen calls and reply to questions in accordance with general instructions and office procedures and policies; transmit instructions and/or information to and from personnel;
• Screen, sort and distribute incoming and outgoing mail and packages; respond to or process mail or documents independently in accordance with departmental procedures.
• Set up and maintain varied computerized or manual files of records, reports and correspondence required for reference and efficient operation; maintain logs and records; compile and summarize lists and/or other information for regular or special reports from a variety of sources.
• Assist with maintaining the DCRI facilities intranet webpage.
• Assist with main conference room audiovisual equipment and troubleshooting issues; maintain ServiceNow tickets and follow up with requestors.
• Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

Education/Training

Work requires a broad knowledge of clerical and accounting principles and practices normally acquired through two years of post-secondary education in secretarial science or a related business field.

Experience

Work generally requires two years of related secretarial/clerical experience to acquire skills necessary to administer office functions related to office management, communications, and budgetary/accounting activities.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Skills

Proficiency in use of Microsoft Office applications

Outlook for standard business functions, including calendaring

Minimum Qualifications

Education

Work requires a broad knowledge of clerical and accounting principles and practices normally acquired through two years of post secondary education in secretarial science or a related business field.

Work generally requires two years of related secretarial/clerical OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE activities. experience to acquire skills necessary to administer office functions related to office management, communications, and budgetary/accounting

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.