Sr. Patient Services Rep

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer. We are looking for a Sr. Patient Services Rep to join the team.

Duties:

• Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.
• Schedules patient appointments, either by telephone or in person.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate personnel.
• Prepares and enters healthcare providers schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Inspects the encounter form for completeness and accuracy.
• Copies insurance cards and distributes to the appropriate employee.
• Prepares encounter forms and billing packets for patients to be seen.
• May prepare and type daily deposits.
• Balances and closes cash box daily.
• Prepares ancillary forms for other services, to include but not limited to x-rays, vascular studies, etc.
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers of facilities.
• Files patient charts.
• Request inactive patient charts for storage. 
• Maintains log of charts in storage.
• Makes up new patient charts and or packets of information. 
• Request medical records from other facilities.
• Discusses financial accounts with patients.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate.
• Dispenses supplies as needed.
• Notifies appropriate person when supplies are low and need to be reordered.
• Types notes and letters for physicians.
• Makes immunization cards.
• Logs mail receipts according to University policy.
• Sorts and distributes mail.
• Performs various duties as needed in order to successfully fulfill the function of the position.

Education: High School Diploma or GED AND:

• 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer service role.

Skills:

• Customer service.
• Ability to communicate verbally and in writing.
• Ability to resolve problems in a timely manner.
• Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to multitask and meet deadlines.
• Ability to maintain patient confidentiality.
• Ability to enhance professional growth and development through in-service meetings and education programs.

Working Conditions:

• Physical: Sitting for prolonged periods. Communicate effectively and listen. Use of computer and telephone. Manual dexterity and engage in repetitive motion. 
• Environmental: Standard Office Environment

Departmental Preferences:

• Bilingual - English/Spanish
• Medical terminology knowledge desired and experience in a healthcare or clinical setting.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.