Sr. IT Change Manager

Brandeis University seeks to hire a Sr. IT Change Manager to support the Information Technology Services (ITS) organization through effective change management activities that will help foster employee engagement and adoption of technology change.

Primary Responsibilities:

Change Management/ Campus Readiness (70%): Plan, design, develop and deliver change management activities for ITS initiatives and projects to ensure ongoing stakeholder and user engagement.

• Conduct change impact analyses; assess campus readiness; and develop stakeholder engagement plans. Develop and deliver change management activities to ensure ongoing stakeholder and user engagement.  Engage with stakeholders to determine needs and formulate an action plan.
• Plan, design, develop, and deliver communications. Develop and produce content for a variety of communication channels including print, presentations, digital displays, web, and video, based on the needs of the project or initiative.
• Raise awareness of and engagement in technology initiatives by developing campus readiness strategies to target specific audience groups with communications and training.
• Work closely with ITS executives and senior leadership to understand and put into place change management, communication, and training approaches that support ITS initiatives. Provide change management and project management support to the rollout of the ITS Project Management Office (PMO) as well as other IT Governance and Data Governance Program initiatives.
• Improve change management effectiveness by influencing project teams across ITS to develop stakeholder/partner outreach and engagement efforts to obtain awareness, understanding, buy-in, and support of technology initiatives. Develop and analyze success metrics to understand the adoption of planned changes. Develop continual improvement strategies.

Leadership Support (10%): Provide executive communications support to ITS senior management by preparing background materials for meetings; drafting and editing communications with external and campus constituencies; and assisting with other strategic projects as assigned. Provide communication leadership to senior management by guiding, creating, and delivering messages and content.

Content Management (10%): Manage ITS messaging to the Brandeis community including the ITS website and any other associated sub-sites. Write new content, establish new features, and develop new interactive elements. Design consistent and effective messages, marketing materials, policy, and social media campaigns, print brochures, newsletters, digital signage, publications, and brand standards to represent and promote ITS.

Outreach (10%): Liaise with communications & marketing professionals across the university to create innovative approaches to heighten awareness, understand, and engagement with ITS activities, services, and initiatives. Establish a network of liaisons within ITS and in the schools and departments that will help socialize ITS-related change activities.

Qualifications

• Bachelor's degree in business, computer science, or communications, required.
• 8+ years of overall IT professional experience including a combination of change management, communication planning, and IT project management.
• 5+ years of experience providing client services in a higher education or professional services setting
• Prosci Certification is preferred

Exceptional writing and communication skills; ability to adjust communication deliveries to the target audience; initiative and ability to manage time, prioritize multiple and concurrent projects and tasks; produce results under tight deadlines; creatively approach challenges and projects, independently and in teams, driving toward common goals; strong organizational and pro

Closing Statement

Brandeis University is committed to providing its students, faculty and staff with an environment conducive to learning and working and where all people are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, ethnicity, caste, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or Massachusetts law.