Sr. Information Support Technician (Open to Internal Candidates Only)

University of New Hampshire, United States

Updated: about 1 month ago
Location: Durham, PENNSYLVANIA
Deadline: ;

Position Details
Summary


Operating Title Sr. Information Support Technician (Open to Internal Candidates Only)
Long Classification Title Sr Information Support Technician
Campus Location Durham
Department UNH Help Desk
Summary of Position
As a member of the Client Services area of Enterprise Technology & Services, this role combines strong technical skills with exceptional customer service. Provides on-site and remote technical support and assistance as part of a team servicing multiple departments/operational zones of the UNH Durham community.
Works both independently and collaboratively to provide critical end-user support functions including deployment, monitoring and maintenance of Windows and Mac hardware and software; troubleshooting network and printing issues; computer lifecycle and IT asset management, configuration and replacement. Applies advanced knowledge of industry standards, best practices and USNH policies to provide a wide range of support for both hardware and software. Provide next-level customer service support for the daily IT operations of assigned colleges and business units on the Durham campus and remote business units located throughout New Hampshire.
Responsible for executing policies and procedures for ensuring the smooth operation of computing resources including software and hardware support, collaborate with units to strategically plan hardware and software transitions, provide hands-on training of various software and systems used throughout USNH. Assist and coordinate in the setup and use of technology during events.
Supervises broadly defined projects and/or programs, such as developing project plans and specifications, developing and maintaining project management information, and developing and maintaining documentation.
Acts as main point of contact with clients; must be able to communicate effectively with non-technical users. Proactively maintains up-to-date knowledge of new technology and make recommendations for improvement. Establishes regular in-person and email communications with supervisor and peers.
Acceptable minimum level of education Associate's
Acceptable minimum years of experience 3-5 years
Additional Job Information
Posting Number PS4471FY24
Other minimum qualifications
  • Associate’s degree and four years of experience, Bachelor’s degree, or combination of education and experience equal to six years.
  • Expertise in multiple information technology areas (networks, configuration management, security, operating systems, software) and experience with both Windows and Macintosh OSX computer platforms, handheld devices/smartphones, and networking.
  • Endpoint management experience (Active Directory, Configuration Manager, InTune, JAMF, or comparable systems)
  • Computer hardware replacement/upgrade skills such as memory upgrades, hard drive, system board, display replacements, etc.
  • Strong customer-focused support skills.
  • Organizational skills and effective oral and written communication skills.
  • Project management, strategic planning, and asset management experience
  • Valid driver’s license.
Additional Preferred Qualifications
Ability to communicate professionally, accurately and effectively, verbal and written, telephone, and have the ability to understand and respond to user questions in an effective and courteous manner. Are personable and love the opportunity to provide excellent customer service. Are analytical and can communicate effectively to convey technical procedures and directions in layman’s terms. Supervisory experience working with student workers.
  • Proven knowledge of/or experience with USNH acceptable computing practices and security policies and procedures is also highly desirable.
  • Project management skills.
  • Customer service experience.
  • Experience in higher education.
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting https://jobs.usnh.edu/postings/59975
Percent Time Information (FTE) 1.00
Grade 18
EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details


Posting Date 03/08/2024
Open Until Filled No
Closing Date 03/18/2024
Posting Open to Internal Candidates Only? Yes
Interested Internal Candidates Exist? Yes
Job Category Hourly Staff (Non-Exempt)
Appointment Type Regular
If TERM position provide projected end date
Equipment/Instruments
May be required to do some limited travel to remote sites in their own vehicle within the state while providing computer and network support.
Drivers License and Physical Requirements. Please check all items that apply. None applicable

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