Sr. Director, Operations

Updated: 3 months ago
Location: Chicago, ILLINOIS
Job Type: FullTime


BSD PED - Administration

About the Department

The Department of Pediatrics at the University of Chicago is a dynamic and stimulating place to work. We strive for the highest level of complex care for children from diagnosis and treatment; provide outstanding education and training for students, postgraduate scholars, and physicians; and nurture the research of Department scholars who seek to elucidate the causes of pediatric disease and identify promising new therapies. In addition to our provision of clinical care at UChicago Medicine (UCM) Comer Children’s Hospital and at our regional sites, we are currently expanding our clinical care across Northern Illinois and Northwestern Indiana in collaboration with our partners in the Chicagoland Children’s Health Alliance (CCHA; Advocate Children’s Hospital, and NorthShore University Health System). CCHA has responsibility for the care of almost 1 million children. The Department has 6 ambulatory sites and 3 inpatient sites of care across the region with the goal of providing care ‘close to home’ whenever feasible.
Our mission is to improve the health of every child entrusted to us, in an inclusive environment that is committed to family-centered care, clinical excellence, impactful scholarship, effective disease prevention, and advocacy for the appropriate care of every child. We are especially committed to the children on the South Side of Chicago and to altering the inequities in healthcare.

Job Summary

Reporting to the Executive Director, the Senior Director, Operations is responsible for strengthening our programs and impact across Northern Illinois and Northwestern Indiana. The Senior Director, Operations will embody and lead the Department of Pediatrics in the execution of its mission and vision while upholding the organization’s values. As a member of the senior leadership team, the Senior Director, Operations is a key liaison between programs and operations. This new position interacts with all internal departments, leading all program-focused activities and providing vision and strategy around future organizational needs.
This position requires a leader with a strategic mindset and the ability to identify, develop, and execute strategies and tactics that drive our growth.
This position is eligible for remote work.


  • Leads, develops, and manages the integration of all subspecialty service lines as part of the CCHA, in collaboration with other Division of the Biological Sciences, University of Chicago Medicine, and CCHA leaders.

  • Provides vision and motivation, assisting in the implementation of strategic plans. Provides strategy and assistance around the budgeting for current and future programming, space, infrastructure, and system needs that will help the department more effectively carry out its mission with a focus on continual quality improvement.

  • Provides effective and thoughtful leadership by building strong relationships with stakeholders at all levels of the organization.

  • Develops short- and long-term organizational planning and strategy as a member of the management team.

  • Strengthens and develops programmatic partnerships that will help current and new programs expand.

  • Directs special projects and business analyses; including salary benchmarking and a new compensation plan for faculty.

  • Works with department leadership to strengthen programmatic policies, procedures, and program space.

  • Facilitates collaborative relationships among sections to ensure effective, quality patient care delivery.

  • Establishes department priorities, allocates resources and executes strategic plans.

  • Manages non-medical activities of the department(s). Advises policy development and implementation in various departmental areas.

  • Performs other related work as needed.

Minimum Qualifications


Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.



Preferred Qualifications


  • Advanced degree with an emphasis in finance, business, health care, or relevant field.


  • Minimum of seven years of progressively responsible experience within a complex, research, or healthcare environment.

  • Directly related financial and budget development experience in complex healthcare or matrixed environment.

  • Experience working in a fiscally responsible, highly regulated business setting that regularly employs benchmarking.

  • Significant experience within an academic health sciences environment.

Preferred Competencies

  • Commitment to promoting an environment of diversity and equity.

  • Strong management and decision-making skills including the ability to influence, engage, and lead others to new levels of effectiveness and programmatic impact.

  • Demonstrated ability to be an analytic and decisive decision-maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals.

  • Superior project management, organizational, teamwork, and interpersonal skills.

  • Self-motivated, results-driven, detail-oriented, and adaptable.

  • Able to exercise good judgment, discretion, and confidentiality.

  • Must understand, support, and be able to articulate the Department of Pediatrics, UChicago Medicine, and the Biological Sciences Division’s Vision, Mission, and Values, as well as program-specific information.

  • Exhibit business acumen and organizational astuteness.

Working Conditions

  • Eligible for remote work.

Application Documents

  • Resume (required)

  • Cover letter (preferred)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Administration & Management

Role Impact

People Manager

FLSA Status


Pay Frequency


Scheduled Weekly Hours


Benefits Eligible


Drug Test Required


Health Screen Required


Motor Vehicle Record Inquiry Required


Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.


Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.


We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.


All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.


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