Sr. Director for Academic Support Programs

University of North Carolina at Greensboro, United States

Updated: 1 day ago
Location: Greensboro, INDIANA
Deadline: ;

Posting Details
Position Information


Position Number 999169
Functional Title Sr. Director for Academic Support Programs
Position Type Administration - Staff
Position Eclass EP - EHRA 12 mo leave earning
University Information
UNC Greensboro , located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement . Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students , and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams , 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs , UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value , with noted strengths in health and wellness , visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook , Twitter , and Instagram .
Primary Purpose of the Organizational Unit
The mission of the Division of Student Success is to work in partnership with the University community to deliver high quality services to facilitate the recruitment, retention and graduation of a diverse student population and strive to provide service, leadership, and transitional student support for UNCG. The Division of Student Success is committed to designing, implementing, and providing the services necessary to promote student success throughout the entire student life cycle from day one to diploma. This division includes the offices of University Advising, New Student Transitions & First Year Experience, Students First Office, Academic Achievement Center, TRiO Programs, UNCG Guarantee, GEAR UP UNCG, and the Multiliteracy Centers (Speaking Center, Writing Center, and Math Help Center).
Position Summary
Primary responsibilities of the position:
  • Develop, implement, assess, and strengthen academic support services and workshops, such as tutoring, academic advising, supplemental instruction, peer mentoring, and academic coaching, student study groups and student skill development to help students succeed academically.
  • Provide administrative leadership of academic student support programs such as the Academic Achievement Center (which includes the University Proctoring Lab), Multiliteracy Centers (Writing, Speaking and Math-Help Centers) and Transfer Initiative Services, supervising approximately 10-14 professional staff, graduate assistants, and undergraduate student workers.
  • Exhibit adept leadership in training and supervising a diverse staff of academic professionals, tutors, leaders, and peer mentors, equipping them with vital “future- ready” professional and transferable skills.
  • Continue current relationship with the National Association for Development Education (NADE) and the College Reading and Learning Association (CRLA) regarding tutor and supplemental leader certifications.
  • Collaborate with relevant campus partners, such as faculty, staff, advisors, administrators, and student support services to implement a coordinated approach to student success; and to build partnerships that leverage resources, expertise, and support for retention initiatives.
  • Continuously monitor and evaluate the effectiveness of programs and initiatives through data analysis, assessments, and feedback from students and stakeholders to refine and make data-informed decisions about resource allocation and programmatic changes.
  • Ensure that programs and initiatives are inclusive and equitable and promote diversity and inclusivity; addressing equity gaps and potential biases, if needed.
  • Independently complete other special projects as new challenges and opportunities arise in our rapidly changing academic environment.
  • Pursue external grants and funding opportunities to support student retention and success.
  • Lead related groups focused on the achievement of student success goals, as requested by the Associate Vice Provost.
Minimum Qualifications
  • Master’s degree or doctorate in a relevant field of study
  • Seven years of relevant experience with progressively higher responsibilities
  • Demonstrated adept leadership in fostering resilient and united work teams, leveraging the array of diverse skills and perspectives within the group to collaboratively achieve shared objectives
  • Excellent writing skills required
Additional Required Certifications, Licensures, and Certificates
NC Driver’s License
Preferred Qualifications
  • Demonstrated independent leadership of student success programs in higher education
  • Tutor and/ or supplemental leader certifications
  • Successful grant-writing experience
Special Instructions to Applicants
Recruitment Range Commensurate with education and experience
Org #-Department Undergraduate Student Success - 13601
Job Open Date 01/10/2024
For Best Consideration Date 01/24/2024
Job Close Date
Open Until Filled Yes
FTE 1.000
Type of Appointment Permanent
If time-limited, please specify end date for appointment.
Number of Months per Year 12
FLSA Exempt

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