Sr. Collections Representative

DO-AuxSvc-ZSFG CPG

Full Time

77805BR

Job Summary

Within the Accounts Receivable Unit, the Senior Collection Representative is responsible for billing and proactive follow up of all assigned accounts. The incumbent’s main task is to resolve all outstanding assigned accounts through routine communication with the payers using communication available such as telephone, computer, facsimile, and mail correspondence. The incumbent must conform to all UCSF, ZSFG, CPG, government and HIPAA policies and procedures.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The UCSF Clinical Practice Group (CPG) Business Services provides the University with an internal and centralized physicians’ professional billing operation at Zuckerberg San Francisco General Hospital.

The Accounts Receivable Unit is primarily responsible for the maintenance, control, collection and/or final disposition of assigned accounts such as Medicare, Medi-Cal, HMOs, Self - Pay, Legal and Workers Compensation accounts.  The unit deals regularly with complex policy and procedural issues that require knowledge of third-party payer regulations. It is the unit’s responsibility to communicate and coordinate with the various ZSFG departments including external business associates to research and resolve billing matters.

Required Qualifications

• Graduation from high school or a GED and five years of experience, including two years of experience in collections investigation; or an equivalent combination of education and experience.
• Previous work experience that required knowledge of physician billing procedures
• Excellent verbal and written language skills
• Must be reliable, dependable and must have an excellent attendance history.

Preferred Qualifications

• Associate degree or higher.
• Previous work experience with EPIC
• Proficiency with Microsoft Office applications

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

004621 COLL REPR SR

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Location

San Francisco, CA

Additional Shift Details

Monday-Friday 7am-3:30pm