Sr. Clinical Program Coordinator

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .

The University of Miami has an exciting opportunity for a Senior Clinical Program Coordinator with Bascom Palmer Eye Institute in Miami, Florida.

The Senior Clinical Program Coordinator acts as a lead in the development, organization, production, and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Moreover, this employee provides a broader oversight to daily program activities in support of the University’s mission. The Senior Clinical Program Coordinator evaluates the financial performance of programs to meet departmental goals and assist in the development of short- and long-range budgetary planning.

CORE JOB FUNCTIONS                              

• Supervises, directs, and coordinates assignments for the given program.

• Trains, develops, and empowers staff to effectively perform their jobs.

• Evaluates program effectiveness, analyzes results, and recommends appropriate action.

• Coordinates program activities with other program, department or staff activities, ensuring optimum efficiency.

• Acts as a main point of contact for project funders, advisors, speakers, and participants, and recruits program participants, members, and volunteers.

• Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, employee time records, and other related activities.

• Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere.

• Develops program communications and promotional literature for distribution, including newsletters, brochures, and flyers.

• Prepares and presents periodic reports, financial statements, and records for management or outside agencies.

• Makes suggestions to leadership including the process changes that will improve overall performance.

• Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.

• Maintains patient confidentiality as well as the confidentiality of hospital business information.

• Oversees the maintenance of established supply levels in unit and supply rooms.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                    

Education:

Bachelor’s degree in relevant field

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.

• Ability to handle difficult and stressful situations with professional composure.

• Ability to maintain effective interpersonal relationships.

• Ability to understand and follow instructions.

Department Specific Functions

• Assists in assigning Fellows to individual clinics and works with Fellows to assure coverage of patients when faculty are not in clinic.

• Oversee the day-to-day operations of the neuro-ophthalmology clinic and the inherited Retinal Disease Center (including satellite operations):

  • Ensuring smooth patient flow

  • Rounding with patients in waiting area

  • Timely appointments

  • Efficient use of resources (available rooms/ tech support/ Adhoc clinics.

• Collaborate with physicians, fellows, nurses, and other healthcare professionals to optimize patient care delivery and streamline processes, including pre- and post-operative care, imaging studies, and diagnostic testing

• Collaborate with clinic support staff including ophthalmic technicians, imagers, visual field technicians, patient access staff, etc. and ensure delivery of high quality patient care and maintain clinical protocols and safety standards.

• Develop and maintain marketing presence (i.e. website, social media, newsletters) and act as liaison with our marketing team and donors.

• Prepares basic reports, charts, budgets and other presentation materials

• Responds to routine inquiries from external or internal sources with standard correspondence or other messaging.

• Schedules appointments and updates calendars

• Composes and types correspondence, such as informative materials; creates spreadsheets and presentations.

• Addresses and documents patient inquiries and communications in a timely manner through answering patient phone calls, responding to emails, monitoring EMR InBasket messages and tasks, and escalating/assigning requests as needed to ensure proper resolution.

• Assists physicians with clinical activities to resolve any delays and guides patients as needed through each step of their appointment in order to improve the overall patient experience.

• Uses discretion to determine whether patients need to be seen urgently and expedites the scheduling of appointments with a provider or fellow.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H7