Spokane Student Support Services Manager

Eastern Washington University, United States

Updated: over 1 year ago
Location: Cheney, WASHINGTON
Deadline: ;

Posting Details
Posting Details


Position Title Spokane Student Support Services Manager
Posting Number 2022102EP

Position Information


Classification Title Manager-Disability Support Services
Working Title Spokane Student Support Services Manager
Classification Code 1308
RCW Exemption Criteria 13 - Counseling of Students
EWU Position Number E99225
CUPA Code
FLSA Exempt - Administrative
Bargaining Unit None
% Full Time 100
Salary / Wage Range AE - 110
Salary Information
The salary range for this position is $57,680 (minimum) up to $60,000. Where the hired candidate will begin within this range is dependent on education, experience and skills.
Anticipated Start Date January 2023
Term of Appointment 12
Location Cheney
County Spokane
Project Description
Project Duration
Background Check Yes - Both
Responsible HR User Saundra Godin
Responsible HR User Email address [email protected]

Posting Text


Job Summary
Reporting to the Senior Director for Student Accommodations & Support Services (SASS), this position serves as the primary liaison between SASS Case Managers and EWU’s existing network of student support services between the EWU Cheney and Spokane locations. The Spokane Student Support Services Manager is responsible for ensuring that students enrolled in courses at the EWU Spokane campus are connected to resources that support student success and retention by facilitating/coordinating connection to support services for students taking courses at EWU Spokane locations and collaborating with EWU Spokane faculty and staff to ensure they are aware of support services. The Spokane Student Support Services Manager will assist students in accommodations, university processes, TIX support, basic needs support, academic resources, while also serving as a primary leader in assessing and supporting students experiencing life issues and barriers to success at EWU Spokane locations. By working collaboratively with campus stakeholders, particularly departments/units integral to EWU’s coordinated care network, the Manager will work closely with the SASS Senior Director to ensure students receive appropriate accommodations and support services.
The Spokane Student Support Services Manager must be able to navigate multiple complex student cases on a concurrent basis, communicate effectively with a myriad of constituencies, prepare sensitive, high-level reports, correspondence, and briefing materials, and function autonomously with significant discretion in a dynamic environment. The position involves regularly working with students in crisis and sensitive matters and is a case manager, communicator, educator, and advocate for students. This position will work within the two databases utilized with SASS (AIM and Maxient) to keep updated and accurate case notes and case management. The Manager serves as a primary point of contact for Student Accommodations and Support Services (SASS) and Student Affairs on the EWU Spokane Campuses and is tasked with helping to create and support an inclusive and equitable learning community for all students needing accommodations and support services.
While the Spokane Student Support Services Manager will report directly to the Senior Director for Student Accommodations and Support Services, they will also be part of the broader SASS team and collaborate with SASS colleagues in supporting students to increase student success and retention. Additionally, they will build collaborative internal and external relationships while working closely with Student Affairs and University leadership to connect students in need of resources and support.
This is a new position at the university, and we are looking for people willing to take initiative and be creative.
The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 12 paid holidays (adjusted accordingly), tuition waiver benefit and more!
EWU expands opportunities for personal transformation through excellence in learning.
About Eastern Washington University
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Diversity Statement
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
  • COVID-19 Vaccination and Exemption Information link: https://inside.ewu.edu/hr/


This position is covered by the Public School Employees’ Collective Bargaining Agreement.
Physical Demands
Optional: Contact Saundra Godin in Human Resource Services at [email protected] to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical and mental demands.
Pre-Placement Physical No
Hearing Test No
Medical Monitoring Post Hire No
Protective Equipment
Required Qualifications
  • Bachelor’s degree in Counseling, Education, Social Work, or a related field.
  • Five (5) years of professional experience in a higher education setting, including at least two (2) years of experience advising students or serving as a case manager. [Internship, volunteer, or related work that is commensurate with five years of professional experience, including at least one (1) year of experience advising students may substitute.]
  • Experience interpreting a variety of documentation and determining appropriate actions.
  • High level of cultural humility and experience working effectively with marginalized populations.
  • Strong verbal, written, and interpersonal skills.
  • Experience developing, coordinating, and planning training.
  • Ability to learn to adapt approach in interpersonal communication based on disability-specific needs
  • Must be able to remain calm and think clearly and critically when interacting with highly distressed stakeholders. Distressed stakeholders could include individuals who are demanding, crying, yelling, and are behaving irrationally.
  • Ongoing willingness to self-monitor own personal response to emotional stress and trauma permitting them to remain objective and effective in the role
  • Familiarity with nondiscrimination laws, including the Americans with Disabilities Act
  • Demonstrated interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.
Preferred Qualifications
  • Master’s degree in Counseling, Education, Social Work, or a related field.
  • Demonstrated knowledge of theories and practices related to college student development.
  • Experience with assessment.
  • Proficiency in EAB Navigate, AIM and Maxient software platforms.
  • Direct experience working with college or young adult population with mental health, learning, attentional, or chronic health conditions.
  • Demonstrated experience with disability/accommodation services.
  • Demonstrated experience with supporting students in crisis.
  • Demonstrated experience with Title IX support services.
  • Mental Health Professional License.
  • Bilingual ($6,000 additional compensation)
Other Skills and Abilities
Core Competencies:
  • Professionalism
  • Leadership
  • Self-directed, and able to work with minimal supervision
  • Able to work both collaboratively and independently
  • Superior communication skills, verbal and written
  • Organizational and analytical skills
  • Discretion and confidentiality
  • Appropriate exercise of independent judgment and delegated authority
  • Demonstrated ability to actively think ahead, anticipate upcoming needs, and propose solutions
  • Effective decision making
Work Schedule Type Regular
Work Schedule
Typical Hours of Operation are M-F; 8-5
Flexible work schedule is available
Posting Date 10/05/2022
Open Until Further Notice Yes
Closing Date
Screening to Begin Immediately
Special Instructions to Applicants
It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.
Required documentation includes all of the items listed below.
  • Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
  • Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
  • Complete the online application form and respond to the online questions, if applicable.
  • Diversity Response – As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. You will be asked to attach a diversity response as part of the online application process: Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.
    		•
    Application Types Accepted Application

    Job Duties


    % of Time 50
    Responsibility / Duty
    Administration and Management
    • Collaborate with the Senior Director in managing daily operations/coordination of support services for EWU Spokane location. Serve as a primary point of contact for Student Affairs and SASS at EWU Spokane locations.
    • Coordinate, develop and conduct training pertaining to services provided by Student Affairs and SASS.
    • In collaboration with the SASS team, develop, implement, and evaluate annual goals and learning objectives for SASS and assist with the development of multi-year strategic planning efforts for the Student Life unit under Student Affairs.
    • Maintain administrative reports, compile data on program activities, and coordinate assessment processes used to analyze and evaluate effectiveness of Student Affairs services, usage, and outreach.
    • Assist in maintaining and keeping the SASS’s website and social media pages current and relevant while technological resources into the SASS’s operations/programs.
    • Ensure that any updates and production of regular publications and promotional materials also include information specific to EWU Spokane locations.
    • Maintain a thorough knowledge of university policies and procedures as they relate to student accommodations and support services, communications, and university facilities. Stay current with all changes to university policies.
    • Collaborate with the SASS team to develop protocols for students in crisis and in need of additional support.
    • Coordinate with the SASS Senior Director/Director to meet requests for presentations, trainings, workshops, lectures, panels, and resources related to students in crisis and support services.
    • Work with the Senior Director/Director to develop programmatic partnerships and coalitions with academic and administrative departments as well as student and community organizations. Promote support services and serve as a point of contact for campus partners.
    • Serve as a resource in providing assistance and referral information to students, staff, and faculty regarding grievances, alleged discrimination, and harassment, in accordance with campus policies. Assist other administrative departments in responding to such complaints as needed.
    • Stay current on issues, trends, and best practices – on the local, regional, and national level – related to accommodations, disability services, support services, inclusion, higher education, and students in crisis.
    • Help represent SASS on campus-wide committees and public forums as needed.
    • In partnership with the Senior Director/Director, initiate, develop, and/or support student, staff, and faculty orientation programs and campus publications.
    Essential Function Indicator Yes
    % of Time 40
    Responsibility / Duty
    Case Management and Outreach
    • Provide support, resources, referrals, resources, and assistance with navigating university-wide operations, on-and-off campus service coordination, accommodations, problem-solving, and help for students who are impacted by traumatic, disruptive or disturbing life events (i.e. intimate partner violence, bias motivated incidents, major illness/injury, etc.)
    • Provide consultation to faculty, staff, parents, and other health care providers, for purposes of care coordination and referrals to community and private resources as appropriate.
    • Assist students with appropriate SASS intake processes to determine appropriate supports, accommodations, resources, auxiliary services, and available supplemental information to support academic success, retention, and graduation.
    • Review student submitted documentation to verify it is in accordance with university policies.
    • Ensure any notes to student cases are current within AIM and Maxient and that management of cases from referral/intake to closure is timely.
    • In consultation with Senior Director/Director, ensure implementation of accommodations as required for students with needs for academic modifications due to religious, TIX, disability, or other related needs.
    • Develop and maintain a bank of student support referral options throughout the University’s primary service area that can serve specific student needs (childcare, SNAP, housing, food assistance, mental/physical/social/spiritual health, and culturally relevant resources).
    • Build, maintain, and enhance a sense of belonging and community for students who seek additional support or are eligible for SASS supported programs.
    Essential Function Indicator Yes
    % of Time 10
    Responsibility / Duty
    University and Divisional Service
    • Actively participate in projects and activities to support the mission and objectives of SASS and Student Affairs.
    • Attend unit meetings and Student Affairs divisional meetings.
    • Serve on departmental/university committees as designated by Senior Director/Director.
    • Other duties as assigned by the Senior Director/Director of SASS.
    Essential Function Indicator Yes

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