Specialist, Worklife Programs

We are seeking a Specialist, Worklife Programs (the “specialist”) is responsible for administering benefit programs related to supporting employees through all phases of their family life at Johns Hopkins, primarily childcare. The specialist will provide internal program operations, manage vendor relationships, establish and adhere to best practices, and sustain positive relationships with internal and external stakeholders.

Specific Duties & Responsibilities

• Serve as the day-to-day contact and be responsible for internal program operations of WorkLife program participants to ensure satisfaction and troubleshoot; and vendors to ensure their compliance with contractual commitments and organizational satisfaction.
• Develop institutional relationships; collaborate and liaise extensively with a variety of individuals on different matters central to program operations, program communications, program promotion, billing, and budgeting, and more.
• Support data collection, reporting, analysis, and program evaluation along with vendor partners to ensure that programs are effectively managed and meet budget and billing deadlines.
• Project manage implementation of new/expanded partnerships and projects through the benefits office to enhance the well-being of eligible participants. Anticipate needs, respond to questions as they arise, and support senior leadership during decision-making.
• Quality Assurance Management for program issues. Escalate and collaborate with internal and external stakeholders as needed to ensure resolution.
• Propose new and improved procedures and/or initiatives, and support creation programs and projects that meets the needs of employees.
• Other duties, as assigned including back up contact and support for other benefit offerings.

Minimum Qualifications

• Two years related experience required. Experience should include overseeing vendors and/or with administering community programs, HR operations, family programs, childcare or school settings required.
• Demonstrated ability to work with Microsoft suite including using Excel to maintain and track data on program usage and impact. Comfort with technology to the extent it is possible to maximize use of additional JHU data and tracking programs.

Special Knowledge, Skills, & Abilities

• Utilization data analysis and reporting.
• Strong problem solving and analytical skills.
• Excellent oral and written communication skills, including training and presentation skills is required.
• Ability to travel to other JHU and local Baltimore vendor locations in own vehicle or using public transportation.

Preferred Qualifications

Classified Title: Family Programs Specialist
Job Posting Title (Working Title): Specialist, Worklife Programs
Role/Level/Range: ATP/03/PB
Starting Salary Range: Min $45,700 - Max $80,000 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: M-F/8:30-5:00
Exempt Status: Exempt
Location: Hybrid/Eastern High Campus
Department name: ​​​​​​​Work Life
Personnel area: University Administration 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.