Specialist, Technology Configuration

Details

Posted: 14-Mar-24

Location: Catonsville, MD

Salary: Open

Categories:

Staff/Administrative

Internal Number: 4430473

The purpose of this class is to provide high level technical support for ongoing projects within the Information Technology department and second level support to the Help Desk.

Associate's Degree and five (5) years technology support experience or Bachelor's Degree and three (3) years technology support experience.  One (1) year of the required experience must include experience configuring and installing software on MAC, PC or Android devices.  Two technical certifications within the IT field required, a third technical certification must be obtained within six (6) months of hire.  Knowledge of Microsoft Endpoint Configuration Manager (MECM) preferred.

1.       Collect software, classroom, lab, audio visual, and system technology configuration requirements from college departments, faculty and staff
2.      Design software, classroom, lab, audio visual, and system technology configurations that meet constituent requirements and specifications
3.      Test, troubleshoot and de-conflict software classroom, lab, audio visual, and system technology configurations and images
4.      Schedule, package, deploy, and install software, classroom, lab, audio visual, and system technology configurations and system images using enterprise class technology configuration tools such as Microsoft System Center Configuration Manager, Absolute Mobile Device Manger, Crestron panel manager, and other system configuration tools used by the college
5.      Administer enterprise class technology configuration management tools, media encoding tools, video conference bridge, and solutions
6.      Train and mentor Tier I technology support analysts
7.      Document system configurations, develop help guides and serve as subject matter expert for systems and their configurations
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

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About Community College of Baltimore County
CCBC is the college of choice for over 70,000 students and 200 businesses each year — all with unique goals, strengths and requirements. By offering a holistic learning environment that is both accepting and challenging, we meet students where they are and take them where they want to go. CCBC is committed to ensuring equal opportunity and nondiscrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, sexual orientation or any other basis protected by law. CCBC’s benefits include medical, dental, vision, disability insurance, ample paid time off, choice of one of two Maryland State Retirement Plans (contributory and noncontributory), and much more.
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