Specialist IV/V, Information Technology (Technical Support Analyst)

Auburn University, United States

Updated: about 2 years ago
Location: Auburn, ALABAMA
Deadline: ;

Position Details
Requisition Number S1239P
Home Org Name Student Affairs Technology Admin
Division Name Student Affairs
Position Title Specialist IV/V, Information Technology (Technical Support Analyst)
Job Class Code MA14D/E
Appointment Status Full-time
Part-time FTE
Limited Term No
Limited Term Length
Job Summary
Student Affairs at Auburn University is an integral part of university life and plays a pivotal role in preparing our undergraduate and graduate students for professional and personal success. We engage students inside and outside the classroom and continuously strive to create intentional learning experiences in everything we do. Our myriad of high-quality departments, programs and experiences are designed to enhance academics and promote student development.
 
Our dedicated staff of professionals and talented student workers love Auburn and are committed to living out the Student Affairs’ mission. Through collaboration with the campus community, we aim to equip our students with the ability to pursue their passions and develop to their full potential.
 
Benefits to working in Student Affairs at Auburn University:
 
- Student-first culture. The mission of Student Affairs is to cultivate a welcoming and meaningful student experience reflective of the Auburn Creed.
 - Impactful work. Our efforts support the mission of our Student Affairs colleagues in delivering the core values of commitment, honesty, respect, responsiveness, dependability, and passion.
- Six-levels of compensation in the IT Job family with ample opportunity for promotion and advancement.
- Join a team that seeks to bring innovative ideas and technologies to campus in alignment with the Auburn University Strategic Plan.
 
The Information Technology Specialist is a new professional position responsible for supporting technologies and related services for Student Affairs at Auburn University. The Specialist will be a member of the Student Affairs Technology team and report to the Information Technology Manager. Student Affairs Technology supports student-facing departments as well as multi-million dollar revenue-generating business units.
 
This position will provide attention to business-critical systems, develop needs assessments, and implement technical solutions based on knowledge of systems analysis. Position will be required to resolve complex problems and improve business processes through technology. The work of an IT Specialist will also range from generalist work to in-depth support for a more narrowly defined field.
Essential Functions
- Provide system, application, and functional support for existing enterprise solutions in-use by Student Affairs. After hours work may be required for maintaining availability of student-facing systems.
- Coordinate student information system needs and solutions between functional users in Student Affairs and developers in the central Office of Information Technology.
- Liaison between Student Affairs and third-party vendors with support contracts on enterprise software and hardware in use by University Housing, Campus Dining, Campus Recreation, etc.
- Develop and implement new business solutions incorporating Auburn University’s Mobile Credential (Apple Wallet / Google Pay).
- Under the direction of Student Affairs Technology leadership, represent Student Affairs Technology on implementation teams for new enterprise-scale solutions for various departments in Student Affairs.

Education Level Entry into the applicant pool for Level IV requires a high school diploma or equivalent.
Field of Study
Years of Experience 4 or more years of relevant experience
Area of Experience
- SQL Database queries and reporting, Python, Windows 10, MacOS
- Client-side and functional experience with student-facing technologies, e.g. mobile ID (Apple Wallet and/or Google Pay), campus recreation software, student housing portals, meal plan management platforms
-  Assessment of business processes with IT solutions
Requirements for Additional Job Levels
Level IV requires a high school diploma or equivalent and 5 years of experience in business analysis and related tools.
Level V requires a Bachelor’s degree and 4 years of experience in business analysis and related tools.

Education Level Bachelor's Degree or higher from an accredited institution.
Field of Study
Years of Experience For level IV only, a bachelor's degree may substitute toward the experience requirement at a rate of one (1) year relevant education per year of required experience.
Area of Experience
Requirements for Additional Job Levels

Minimum Skills and Abilities
Knowledge of business analysis
Knowledge of system administration and security
Good Time Management Skills
Excellent verbal and written communication skills
Willingness to Problem Solve
 
Minimum Technology Skills
Minimum License and Certifications

Desired Qualifications
-A degree specifically in information systems management, computer science, or software engineering. 
-Previous work in an IT role providing workflow improvements through technical tools and general support functions. 
-Experience working with third-party vendors and integrating applications with enterprise data. 

Salary Grade 34
Salary Range $45,100 - $75,100
Job Category Information Systems/Technology
Working Hours if Non-Traditional
City position is located in: Auburn
State position is located: AL
List any hazardous conditions or physical demands required by this position
Posting Date 12/07/2021
Closing Date 01/24/2022
EEO Statement
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings https://www.auemployment.com/postings/26438

Similar Positions