Sooner Card, Student Assistant (Summer)

Students, faculty, staff, and visitors to the University of Oklahoma enjoy a world-class, innovative experience of mobile and biometric credentials, as well as traditional identification cards produced through the Sooner Card office. The Sooner Card team has a unique, front-line opportunity in welcoming both internal and external stakeholders to campus, often for the very first time. The Sooner Card student office assistant will further promote the department’s brand by providing an excellent customer experience at both our Student Union and Stubbeman Village locations.

Student Office Assistant Duties:

• Ensure all customers receive a positive, first-rate experience.
• Maintain a respectful, professional working environment with other student employees and full-time staff
• Accurately communicate via email, phone, and in person, the procedure for obtaining a new ID card, or replacing a lost or damaged card.
• ID card production
• Biometric enrollment
• Assist with mobile credentials and promote mobile credentials
• Receive cash and credit card payments from customers
• Process special orders
• Answer phones and transfer calls appropriately
• Work with Sooner Card engineers on technical issues
• Prepare daily cash deposit
• Weekly inventory

Must be available for shifts at both locations during typical business hours, M-F 8:45am to 5:15pm, scheduled around class and student commitments.

Required Attachments (No Self-Identifying Photos):

• Resume
• Cover Letter
• Class Schedule

Required Education: Must be currently enrolled in a combination of two terms as a student at the University of Oklahoma. Hiring contingent upon verification of current student status. 

• Must attach Spring, Summer, and/or Fall 2024 ONE class schedule.

Skills:  

• Excellent customer service skills and ability to work independently and under supervision
• Excellent oral and written communication skills
• Proficient in Microsoft Office
• Familiarity with Windows and/or Mac OS, desktops and laptops
• Able to work with little to no supervision
• Excellent organizational skills
• Able to maintain confidential records
• Cash handling experience
• Multi-line telephone familiarity
• Basic office skills: printer/copier

Advertised Physical Requirements: 

• May be required to bend, lift, stoop, walk, carry and be exposed to temperature changes.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.