Solutions Engineer

Department
 

RINL Globus Sales & Marketing

About the Department
 

Globus (www.globus.org) is a sustainable, non-profit entity within The University of Chicago delivering solutions to the research community worldwide. Globus provides critical services that support scientific research for governmental, academic, and commercial organizations in a wide range of disciplines including life sciences, physics, and astronomy. We develop, operate, and sell commercial-quality SaaS and PaaS used by hundreds of thousands of researchers to address their large–and growing–data management challenges. Our office is located in the heart of downtown Chicago and we also offer flexible remote/work-from-home options.

Job Summary
 

As a Solutions Engineer, you will help Globus users achieve their research goals by architecting secure, scalable data management solutions. Organizations that adopt Globus include universities, national laboratories, federal research agencies and commercial companies of all shapes and sizes, and no single approach to data management works for all. Your knowledge of software development, high-performance computing, storage, and data architecture, combined with strong communication skills and analytical abilities, will help you demonstrate to customers how Globus services can support a broad range of use cases in diverse research disciplines.
We are curious problem solvers who love to understand the needs of current and prospective Globus subscribers, and work closely with them from initial awareness through deployment of Globus at their institution. Our efforts are focused on helping customers extract maximum value from the Globus platform and have a meaningful impact on their research agenda. Using your relationship-building skills, you will provide exemplary customer service, anticipating how decisions are made, persistently exploring and uncovering the research IT needs of our customers, and understanding how Globus services can best support their mission. You will use your industry and product expertise to consult with customers, and identify how adopting Globus will improve their cyberinfrastructure and ultimately support breakthrough discoveries.
Do you enjoy developing demonstrations, 'whiteboarding' solutions, and storytelling as a means to make products resonate with prospective customers? Are you always eager to hack some Javascript or Python that highlights how Globus might solve a customer’s problem? Are you equally at home presenting a high-level solution architecture and doing a code walkthrough with a customer’s software engineer? As a Globus solutions engineer you will have ample opportunity to showcase these and many other skills in a collaborative, mission-driven environment at the University of Chicago.
You will succeed in this role if you: treat it as your craft and are serious about constantly improving it; love technology, and are prepared to go as broad as possible and as deep as necessary to serve the customer; relish being challenged by customers; and possess and demonstrate conviction regarding the value of Globus to researchers.

Responsibilities

• Supports the Globus customer team in growing adoption of the Globus service and data management solutions within our diverse user base.
• Understands, articulates and evangelizes the Globus approach to transforming the way researchers manage their data.
• Assists prospective customers with installation and configuration of Globus software to ensure successful pilots and proofs of concept and motivate them to subscribe.
• Works with customers to optimize Globus deployment at their institution, and ensure the broadest possible adoption of the service.
• Supports customers in their development of data portals, science gateways, data commons, and other research applications.
• Assesses data management risks and implications due to compliance with privacy and other security regulations.
• Grows the body of available Globus knowledge by documenting best practices, developing code samples, and sharing learnings with both Globus staff and customers.
• Investigates, analyzes and resolves day-to-day technical problems using standard procedures.
• Supports and maintains existing applications. Works with web developers and responds to requests from users.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

---
Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

---
Certifications:

---

Preferred Qualifications

​Education:

• Bachelor's degree.
• Advanced degree in computer science or engineering related field.

​Experience:

• Three or more years experience in information technology implementation projects and/or custom software development projects.
• Customer facing role.
• Solutions engineer.

Technical Skills or Knowledge:

• Proficiency in software development with Python and/or Javascript.
• Hands-on experience with software installation, configuration and administration in a Linux environment.
• Skilled with a sizable, complex software development project.
• Background with high performance computing.
• Proficient with research software development.
• Expertise with cloud computing.
• Accomplished with scientific applications.
• Working knowledge with Globus.
• Knowledge of concepts, practices, and procedures of software development.
• Knowledge of the process (and proven experience) of selling to enterprise customers.
• Strong understanding of web application frameworks, development tools, and techniques.
• Broad familiarity with web application development and APIs.
• Familiarity with Linux command line programming and system administration.
• Facilitate technical discussions, as well as synthesize, summarize and generate application requirements from fuzzy and incomplete information.
• Analyze complex multivariate problems and use a systematic approach to ensure quick resolution, often under pressure.

Preferred Competencies

• Strong and effective oral and written communication skills.

Working Conditions

• Occasional travel.

Application Documents

• Resume/CV (required)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Information Technology

Role Impact
 

Individual Contributor

FLSA Status
 

Exempt

Pay Frequency
 

Monthly

Scheduled Weekly Hours
 

37.5

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

The University of Chicago is an Affirmative Action/ Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Department
 

RINL Globus Sales & Marketing

About the Department
 

Globus (www.globus.org) is a sustainable, non-profit entity within The University of Chicago delivering solutions to the research community worldwide. Globus provides critical services that support scientific research for governmental, academic, and commercial organizations in a wide range of disciplines including life sciences, physics, and astronomy. We develop, operate, and sell commercial-quality SaaS and PaaS used by hundreds of thousands of researchers to address their large–and growing–data management challenges. Our office is located in the heart of downtown Chicago and we also offer flexible remote/work-from-home options.

Job Summary
 

As a Solutions Engineer, you will help Globus users achieve their research goals by architecting secure, scalable data management solutions. Organizations that adopt Globus include universities, national laboratories, federal research agencies and commercial companies of all shapes and sizes, and no single approach to data management works for all. Your knowledge of software development, high-performance computing, storage, and data architecture, combined with strong communication skills and analytical abilities, will help you demonstrate to customers how Globus services can support a broad range of use cases in diverse research disciplines.
We are curious problem solvers who love to understand the needs of current and prospective Globus subscribers, and work closely with them from initial awareness through deployment of Globus at their institution. Our efforts are focused on helping customers extract maximum value from the Globus platform and have a meaningful impact on their research agenda. Using your relationship-building skills, you will provide exemplary customer service, anticipating how decisions are made, persistently exploring and uncovering the research IT needs of our customers, and understanding how Globus services can best support their mission. You will use your industry and product expertise to consult with customers, and identify how adopting Globus will improve their cyberinfrastructure and ultimately support breakthrough discoveries.
Do you enjoy developing demonstrations, 'whiteboarding' solutions, and storytelling as a means to make products resonate with prospective customers? Are you always eager to hack some Javascript or Python that highlights how Globus might solve a customer’s problem? Are you equally at home presenting a high-level solution architecture and doing a code walkthrough with a customer’s software engineer? As a Globus solutions engineer you will have ample opportunity to showcase these and many other skills in a collaborative, mission-driven environment at the University of Chicago.
You will succeed in this role if you: treat it as your craft and are serious about constantly improving it; love technology, and are prepared to go as broad as possible and as deep as necessary to serve the customer; relish being challenged by customers; and possess and demonstrate conviction regarding the value of Globus to researchers.

Responsibilities

• Supports the Globus customer team in growing adoption of the Globus service and data management solutions within our diverse user base.
• Understands, articulates and evangelizes the Globus approach to transforming the way researchers manage their data.
• Assists prospective customers with installation and configuration of Globus software to ensure successful pilots and proofs of concept and motivate them to subscribe.
• Works with customers to optimize Globus deployment at their institution, and ensure the broadest possible adoption of the service.
• Supports customers in their development of data portals, science gateways, data commons, and other research applications.
• Assesses data management risks and implications due to compliance with privacy and other security regulations.
• Grows the body of available Globus knowledge by documenting best practices, developing code samples, and sharing learnings with both Globus staff and customers.
• Investigates, analyzes and resolves day-to-day technical problems using standard procedures.
• Supports and maintains existing applications. Works with web developers and responds to requests from users.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

---
Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

---
Certifications:

---

Preferred Qualifications

​Education:

• Bachelor's degree.
• Advanced degree in computer science or engineering related field.

​Experience:

• Three or more years experience in information technology implementation projects and/or custom software development projects.
• Customer facing role.
• Solutions engineer.

Technical Skills or Knowledge:

• Proficiency in software development with Python and/or Javascript.
• Hands-on experience with software installation, configuration and administration in a Linux environment.
• Skilled with a sizable, complex software development project.
• Background with high performance computing.
• Proficient with research software development.
• Expertise with cloud computing.
• Accomplished with scientific applications.
• Working knowledge with Globus.
• Knowledge of concepts, practices, and procedures of software development.
• Knowledge of the process (and proven experience) of selling to enterprise customers.
• Strong understanding of web application frameworks, development tools, and techniques.
• Broad familiarity with web application development and APIs.
• Familiarity with Linux command line programming and system administration.
• Facilitate technical discussions, as well as synthesize, summarize and generate application requirements from fuzzy and incomplete information.
• Analyze complex multivariate problems and use a systematic approach to ensure quick resolution, often under pressure.

Preferred Competencies

• Strong and effective oral and written communication skills.

Working Conditions

• Occasional travel.

Application Documents

• Resume/CV (required)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Information Technology

Role Impact
 

Individual Contributor

FLSA Status
 

Exempt

Pay Frequency
 

Monthly

Scheduled Weekly Hours
 

37.5

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

The University of Chicago is an Affirmative Action/ Equal Opportunity /Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.