Software Trainer

About Alfred State College:

As the #1 SUNY Regional College according to US News, our recent 20% increase in new enrollment speaks to our growth trajectory and pursuit of success. Under the guidance of President Steven Mauro, who joined the Pioneer family in the spring of 2022, our leadership team is actively investing in our updated Strategic Plan to ensure continued forward momentum.

Alfred State College offers a unique opportunity for prospective employees to find true purpose in helping students launch rewarding careers while finding purpose themselves. We not only provide a supportive and enriching work environment, but also offer competitive compensation, comprehensive healthcare coverage, and opportunities for professional growth and development.

At our SUNY College of Technology, we provide a range of associate and bachelor's degree programs across diverse majors, with a strong focus on project-based learning and civic engagement. We're proud to maintain an applied learning environment that allows students to gain hands-on experience and our exceptional faculty to dedicate themselves to teaching. Here, teaching takes precedence over research, and our faculty's primary mission is to guide, mentor, and inspire our students to succeed.

Our picturesque rural campus is nestled in a beautiful valley in the Southern Tier of New York.  Situated about 1-2 hours away from the metropolitan areas of Rochester and Buffalo, our charming locale is also near the Finger Lakes region of western New York known for scenic views, unique landscapes, outdoor adventure, festivals, quaint towns, and cultural attractions. It's not just a place to work; it's a place to call home.

Job Description:

We are looking for an enthusiastic Software Trainer that will work directly with the Director of Online Learning and the Director of Technology Services for faculty and staff development. The person in this position will create technical training programs with the goal of helping others develop user skills to meet organizational needs. The Software Trainer is expected to be an excellent communicator who can explain complex subjects in a clear and interesting way. The Trainer will train and assist, primarily faculty and staff, on the use of identified technologies. The Trainer will work collaboratively across campus departments to identify software training needs.  Attention to detail, ability to leverage Microsoft products to create documentation, and excellent verbal and written communication skills will be needed to be successful in this position.  In addition to creating end user documentation and training, the Trainer will be responsible for maintaining specific documentation on internal and external facing websites and portal pages.

Major Duties and Responsibilities:

• Work with a collaborative team to identify end user focused training and programming
• Execute training sessions, webinars, workshops, etc. with groups or individuals
• Assess the impact of training programs and documentation
• Document procedures, workflows, and job-specific tasks
• Develop end user documentation
• Design electronic and hard copy training references
• Update website and portal pages as needed
• Maintain technical knowledge by attending educational workshops, reviewing publications, and engaging in professional development opportunities to enhance skills

Knowledge:

• Knowledge of IT hardware and software
• Knowledge of modern training techniques and tools in technical subjects
• Experience in designing technical course content
• Ability to address training needs with complete courses
• Outstanding communication skills and ability to speak to crowds
• Excellent organizational and time-management abilitie

PM 18***

Requirements:

Minimum Qualifications:

• Associates degree in an Information Technology, Instructional Technology, Training, or related work experience or related degree.
• Demonstrated experience with high-level organizational skills
• Demonstrated experience managing time and meeting deadlines
• Strong worth ethic with demonstrated understanding of collaborative and coordinative skills
• Demonstrated ability to create end user documentation that is understandable by non-technical end users
• Demonstrated ability to present training sessions to non-technical end users

Preferred Qualifications:

• Bachelor's degree in an Information Technology or Instructional Technology related field or equivalent experience or related degree.
• Demonstrated experience using Microsoft products
• Understanding of institutional hardware and software users may need assistance with (PC, Mac, cloud-based MS Office, MS Teams, Blackboard (or other LMS products), etc.)
• Experience working in education
• Experience assisting with or creating course materials for teaching using technology

Additional Information:

The starting salary for this position is $54,000. Employees are also offered EXCEPTIONAL BENEFITS!   We offer extensive healthcare and retirement options, including the opportunity for a pension. Furthermore, we prioritize a harmonious integration of work, personal life, and academic endeavors to support your overall work-life balance and effectiveness.

Benefits options include:

Health Insurance:

• Cost effective health insurance premiums with 73% to 88% covered by the employer.
• PPO or HMO option for personalized healthcare solutions.
• Exceptional fertility benefits available.
• Accumulated sick leave can cover a health insurance premium in retirement.

Dental and Vision:

• No cost dental and vision benefits for employees and eligible dependents.

Educational Support:

• Tuition benefits to invest in your continuous learning and professional development.

Paid Time Off:

• New employees are eligible for up to an impressive 22 vacation, 5 personal and 13 paid sick days per year, increasing with years of service.
• Up to 13 paid holidays annually
• Paid parental leave

Retirement Plans:

• Various retirement options, including a defined benefits (pension) plan.  With the pension, retired employees receive a defined monthly income for the rest of their life. 
• Additional pre- and post- tax voluntary retirement savings options are available.

Our comprehensive compensation and benefits package are designed to exceed your expectations, affirming our dedication to your overall well-being and professional growth.

Non-Discrimination Notice

Alfred State College hereby advises students, parents, employees, and the general public that it offers employment and educational opportunities, including career and technical educational opportunities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, gender expression, sexual orientation, familial status, marital status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the college community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

Alfred State policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.

Grievance procedures are available to interested persons by contacting either of the compliance officers/coordinators listed below. Inquiries regarding the application of Title IX and other laws, regulations, and policies prohibiting discrimination may be directed to:

Angela Koskoff
Chief Diversity Officer
Alfred State College
10 Upper College Drive
Alfred, NY 14802
[email protected]
Phone 607-587-4026

If you would like to receive the combined Annual Security and Fire Safety Report which contains this information, you can stop in and request one at the University Police Department, located in the TG House on Lower College Drive or request a copy by calling the University Police at 607-587-3999. This report is available on the college's website at: http://www.alfredstate.edu/university-police/annual-security-and-fire-safety-report

Application Instructions:

Returning applicants may login to their Alfred State College Careers Account to apply for this position. See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

The following documents MUST be submitted to be considered for this position: