Software Systems Specialist I or II

University of Texas at Dallas, United States

Updated: 11 days ago
Location: Richardson, TEXAS
Deadline: ;

Posting Details
Posting Details


Posting Number S05438P
Position Title Software Systems Specialist I or II
Functional Title Software Systems Specialist I or II
Department CBH-Operations
Salary Range Starting at $45,000 depending on qualifications
Pay Basis Monthly
Position Status Regular full-time
Location Dallas
Position End Date (if temporary)
Posting Open Date 03/14/2024
Posting Close Date
Open Until Filled Yes
Desired Start Date 04/01/2024
Job Summary
This posting will be filled as a SSS I or SSS II dependent on the finalist’s qualifications. The essential duties, preferred education, and so on are the same for both SSSI and SSS II, but with the expectation of greater experience, efficiency, and independence for level II.
Software Systems Specialist I: Deliver IT services in person and remotely (see the Essential duties and responsibilities) with high personal integrity, customer service, and a security mindset. Being willing to learn on the job and work as part of a small team are important as current technical skill sets.
Software Systems Specialist II: Same as level I, with greater experience, efficiency, and independence.
Minimum Education and Experience
Software Systems Specialist I:
Associate’s degree in a related field or equivalent IT certifications or an equivalent combination of education and experience.
Software Systems Specialist II:
Associate’s degree in a related field or equivalent IT certifications with 2 years of related work experience or an equivalent combination of education and experience. 

Preferred Education and Experience
Bachelor of Arts/Science in a relevant field, and hands-on experience in customer-facing IT and technical problem solving. Certifications that are acceptable as equivalent to the Associates degree: CompTIA certs (such as A+ or Security+), Google IT support, Microsoft 365 certified fundamentals.
Essential Duties and Responsibilities
Software Systems Specialist I: Provides desktop support and other IT related services, including audio-visual support for in person and hybrid events. Administers user and group accounts. Performs routine backup of system and data files. Provides first tier computer support for desktop and server issues, escalating more complex problems to senior technical staff. Assign more complex problems to appropriate levels. Occasional evening or weekend hours will be required for event support.
Software Systems Specialist II: Level II Specialist expected to carry out level I duties, a) with greater experience, efficiency, and independence, plus b) help troubleshoot our current practices, research best-practices, and make recommendations for changes, and c) provide user-facing guidance such as small how-to guides.
Physical Activities
Working Conditions
Additional Information
REMOTE WORK NOT AVAILABLE – A remote work schedule is not available for this position.
What we have to Offer:
UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefit package including:
  • Competitive Salary
  • Tuition Benefits
  • Medical insurance – including 100% paid employee medical coverage for full-time employees
  • Dental Insurance
  • Vision Insurance
  • Long and short-term disability
  • Retirement Plan Options
  • Paid time off
  • Paid Holidays


About UT Dallas
The University of Texas at Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A community of people, ideas and perspectives is crucial to our vision and mission. UT Dallas is a place where members of the community are welcomed, treated fairly, and encouraged to their pursuit of excellence.
Special Instructions Summary
Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator .

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