Software Distribution Specialist

University of North Carolina, United States

Updated: about 1 year ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 10 Apr 2023

Posting Information
Posting Information


Department ITS - Software Distribution-607800
Career Area Information Technology
Is this an internal only recruitment? No
Posting Open Date 03/27/2023
Application Deadline 04/10/2023
Position Type Permanent Staff (SHRA)
Position Title Technology Support Specialist - Journey
Salary Grade Equivalent IT05
Working Title Software Distribution Specialist
Position Number 00005081
Vacancy ID P017156
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Mon-Fri, 7:30a-4:30p
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $60,000-$80,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Primary Purpose of Organizational Unit
ITS Software Distribution provides a single, centralized point of contact for campus members to find and obtain software on campus.
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Software Distribution Specialist will work with the Software Distribution Team in a fast-paced environment managing daily operations to ensure that the needs of campus users are being handled in a timely and professional manner. This position will manage distribution of software licenses to campus users through various fulfillment methods. Maintain software inventory by purchasing additional licenses when necessary. Will provide tech support services to customers and advise of the product intended use. The Software Distribution Specialist will also be responsible for the online presence resource for current offers and pricing through the Software Distribution website.
Minimum Education and Experience Requirements
- Associate’s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a
- Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a
- Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience. 
- Journey level requires an additional one year of experience. 
- Advanced level requires an additional two years of experience.
Required Qualifications, Competencies, and Experience
* Applicant should have strong experience with Windows and Mac operating systems.
* Applicant should understand software lifecycle management.
* Applicant should have the ability to troubleshoot and research software issues.
* Applicant should have strong experience operating in a Microsoft 365 environment.
* Applicant should be efficient, well organized, and the ability to multi-task.
* Applicant should have strong customer service skills.
Preferred Qualifications, Competencies, and Experience
* Experience using eProcurement platforms.
* Experience maintaining websites using tools such as WordPress.
* Experience using ServiceNow or comparable IT Services Management system.
* Experience with Microsoft Excel and creating/editing formulas. 
* Experience in a university or higher-education setting
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements Evening work occasionally, Overtime occasionally
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/253014

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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