Community Outreach Worker I OR II

The Collaborative: A Healing Centered Community at University of Maryland, Baltimore has an exciting opportunity for a dedicated, caring, and team-oriented Contingent Category II Community Outreach Worker I/ Community Outreach Worker II. The selected candidate will apply specialized and theoretical knowledge, principles, and concepts to conduct outreach in the community to inform stakeholders of case management services. The candidate will enroll clients into case management services and provide case management. This position will report to the Community Program Director. 

The mission of The Collaborative is to prevent, intervene, and heal from trauma and violence in all forms. We accomplish our mission through partnerships between grassroots, non-profits, city agencies, and institutes of higher education by engaging in service provision, education, and research.  

BENEFITS INFORMATION 

UMB offers a comprehensive benefits package  that prioritizes wellness, work/life balance, and professional development. Contingent Category II employees receive a generous leave package that includes 10 vacation days, 9 holidays, 5 sick days, 3 personal days and comprehensive health insurance; professional learning and development programs; Contingent Category II employees are eligible for tuition remission for the employee only and the tuition remission only applies to courses taken at UMB.  Tuition remission for Contingent Category II employees who are part-time will be prorated in accordance with their FTE; and flexible work schedules and teleworking options (if applicable per job).    

PRIMARY DUTIES 

(Community Outreach Worker I) 

• Recruits a client base within the community by identifying, locating, interviewing, and screening individuals who may be appropriate for the program.  
• Provides general information to individuals and families on program objectives and services; eligibility requirements and benefits; confidentiality of information etc. Distributes informational materials and literature.  
• Conducts visual inspection of the physical condition of the client`s house to identify factors that may be detrimental to maintaining a safe, healthy, and comfortable living environment.  
• Serves as a liaison between the client and community resources including department staff, City, State, and Federal social services agencies.  
• Schedules clients for appointments with health care providers, reminds them of pending appointments, and contacts them to inquire into reasons for missed appointments. Escorts clients to various appointments to ensure compliance and provide support.  
• Assists with client retention by following up on all contacts for continued progress assessment and locating those clients who have moved or lost contact with the program.  
• Assists with the facilitation of the clinic process by greeting clients and making sure that they are registered to be seen.  
• Assists with planning, organizing, and implementing community special events such as health fairs, workshops etc.  
• Participates in staff meeting and conferences. Reports on community outreach activities including problems and concerns.  
• Prepares written reports and maintains records of outreach contacts and activities.  
• Updates information in database from various data forms collected.  

• Maintains a good working relationship with all members of the community.  

(Community Outreach Worker II) 

• Provides crisis intervention through individual counseling, providing basic health education, assisting clients access various social services, and referring clients to alternate care facilities. 
• Conducts initial assessment in order to determine individual client needs. 
• Speaks before neighborhood groups and attends community meetings to establish communication and rapport; to promote services; and assist in resolving problems facing the community. Prepares and distributes informational literature. 
• Participates in the evaluation of materials and methods designed to meet the educational needs of the client community. 
• May provide guidance and training over other outreach workers. 
• Performs all of the duties of a Community Outreach Worker I. 

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs. 

MINIMUM QUALIFICATIONS 

(Community Outreach Worker I)  

EDUCATION: High-school diploma or GED.  

EXPERIENCE: None  

OTHER: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

(Community Outreach Worker II)  

EDUCATION: High-school diploma or GED. 

EXPERIENCE: Two years in community outreach, health care, research, and/or social services. 

OTHER: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:  

Ability to communicate effectively orally and in writing. Ability to establish and maintain effective working relationships. Ability to operate computers and other office equipment. Ability to write reports and maintain records. Ability to work in extreme weather conditions. Ability to perform extensive standing and walking. Ability to handle sensitive and confidential matters with discretion and tact. Ability to interact with the public, health care providers, community organizations, and social service agencies. Ability to maintain poise and courtesy under pressure.  

CONDITIONS OF EMPLOYMENT:  

Employees in this job class may be required to use their personal automobile while conducting official business and possess a valid Maryland Non-commercial Class C or Commercial Class B Driver's License (CDL). Candidates selected for employment may be subjected to medical inquiries and/or medical examination to determine ability to perform the job. Employees in this job class may be required to successfully pass a police background check.  

Based on the duties of this position, selected candidates are not eligible to participate in the Bargaining Unit (Union).

Salary Range for the Community Outreach Worker I: $34,613 - $38,500, commensurate with education and experience.

Salary Range for the Community Outreach Worker II: $38,700 - $44,000, commensurate with education and experience.

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at [email protected] .     

     
If you anticipate needing a reasonable accommodation for a disability under the Americans with Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request.  You may also contact [email protected] .     

 
Job
: Reg or CII Non-Exempt Staff - N04CR1
Employee Class
 Non-Exempt Contingent II
Full Time/Part Time: Full-Time
Shift
: Day Job
Financial Disclosure: No
Organization
: Office of the VP for OAA/Dean
Job Posting
: Apr 22, 2024
Unposting Date
: Ongoing