ServiceNow Administrator / Developer

North Carolina State University, United States

Updated: 5 days ago
Location: Raleigh, NORTH CAROLINA
Deadline: ;

Posting Details
Posting Information


Posting Number PG193247EP
Internal Recruitment No
Working Title ServiceNow Administrator / Developer
Anticipated Hiring Range $100,000 - $109,200
Work Schedule Monday thru Friday, 8 AM to 5 PM Eastern, Hybrid based on business needs
Job Location Raleigh, NC
Department Technology Support Services
About the Department
NC State’s ServiceNow team provides application development and support for multiple colleges and administrative departments across campus. We embrace DevOps and Agile methodologies in a collaborative environment as we develop and support workflows, process automation, integrations, and service portals across ITSM, ITOM, HR and GRC modules, and various custom scoped applications. We define and deliver solutions that are scalable and secure while consistently improving user experience and operational efficiency.
Essential Job Duties
As an NC State IT professional, your voice is important in driving the direction and success of the ServiceNow platform. You will have the best of all worlds, from input on strategy, roadmaps, technical engineering and operational best practices, to day-to-day support and administration. We foster a collaborative environment and champion your personal and professional growth to ‘Think and Do.’
Strategy
  • Participate in roadmap development and consult on platform capabilities
  • Support requirements, scoping and design workshops
  • Proactively research new capabilities and features and make recommendations to process owners and key stakeholders
  • Provide technical coaching and support to other IT professionals across campus


Development
  • Translate functional requirements to technical specifications, ensuring requirements are well documented
  • Develop workflows to automate business processes including service catalog items, record producers and order guides
  • Assess, build and support approved integrations
  • Acts as customer administrator in Now Support to evaluate and activate plugins
  • Actively support the agile process and lead code reviews to validate application functionality built by other developer(s)
  • Support the system administration functions prior to promoting configurations between environments
  • Create test plans and coordinate test activities, including unit testing, system testing, and user acceptance testing
  • Build dashboards and reports for internal operations and guide process owners and users to build meaningful reports and metrics

Systems Admin
  • Perform day-to-day platform administration, monitor performance, identify and remediate errors to assure stability and usability across all environments
  • Administer releases for upgrades and patching
  • Manage instance security, user/group access, administration, access control and perform security audits
  • Resolve platform related incidents & fulfill service requests
  • Manage incident escalation or cases directly with ServiceNow support
Other Responsibilities
  • Other duties as assigned

Qualifications


Minimum Education and Experience
  • Mid-career with Masters and 1-2 yrs experience OR
  • BA/BS degree in any of the following: Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or equivalent years of experience and 2+ years systems administration experience.
Other Required Qualifications
Technical Skills:
  • Experience with the following software languages: JavaScript, Powershell, HTML, JSON, CSS, AJAX
  • Hands-on experience with ServiceNow administration, configuration, maintenance, support and upgrades


Professional Competencies:
  • Communication: Able to collaborate and consult with customers or process partners, influence adoption and document information that can be easily consumed by customers and other IT professionals
  • Customer Focus: Able to think like the customer, anticipate features and functionality that align with customer needs, actively listen for understanding
  • Teamwork: Work individually and collaboratively toward common goals, celebrate successes and share lessons learned and take time to understand how to leverage or augment team strengths
  • Judgment: Incorporate past experiences, stakeholder needs, priorities, facts, and constraints to make recommendations most beneficial for the University
  • Analytical Skills: Able to evaluate and troubleshoot, technologies, system and design configurations to be used in products to attain optimal performance and efficiency
  • Attention to Detail: Catch mistakes, errors or changes before they roll into production
Preferred Qualifications
  • 5+ years ServiceNow implementation/development/administration experience
  • 8+ years related IT or business analytics experience
  • Certified ServiceNow Implementation Specialist in one of the following domains: Service Mapping, Service Management, Customer Service Management, or a Certified Application Developer with focus on ITSM or ITOM
  • ITSM V3 or V4 certifications and process experience
  • Specialized micro-certifications in Digital Portfolio Management, Application Portfolio Management, Request Management, Catalog Builder, Workspaces, Reporting and Analytics, Playbooks and Process Automation Designer or other related areas
  • Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
  • Knowledge of and experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
  • Experience with workflow editor and flow designer
  • Experience with database design schemas, data modeling, data structures and algorithms
  • Familiarity with loading, transforming and importing data in ServiceNow
  • Experience enabling data integrations between various existing systems
  • Hands-on experience in any of the top cloud platforms
  • Familiarity with software development testing processes and tools, automated test frameworks
  • DevOps, Lean, Agile or Scrum training, certifications and experience
  • Ability to provide recommendations on system access control
Required License(s) or Certification(s)
  • Certified Systems Administrator
Valid NC Driver's License required No
Commercial Driver's License required No

Recruitment Dates and Special Instructions


Job Open Date 02/29/2024
Anticipated Close Date "Open Until Filled"
Special Instructions to Applicants
Please attach a resume and contact information for at least three professional references.

Position Details


Position Number 00101379
Position Type EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Non Mandatory - Emergency Event
Department ID 513001 - Technology Support Services
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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