Service Manager - Mechanical Maintenance

Marquette University, United States

Updated: 3 months ago
Location: Milwaukee, WISCONSIN
Job Type: FullTime

Posting Details
Posting Details


Posting Number NA01302

Position Information


Position Title Service Manager - Mechanical Maintenance
State Wisconsin
Employment Status Full Time
Position Status Regular
If Limited Term (End Date of Assignment, Project, or Grant)
Position Type Staff
Job Family Facilities Maintenance, Planning, Engineering, and Construction
Position Overview
Be The Difference Begins with Great People. 
Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community. 
We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind. 
We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.
Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% company match, 5 weeks of time off to start, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view the 2024 Total Rewards Guide . 
This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion. 
Marquette University Department of University Facilities Planning & Management provides support to the university community through the maintenance and management of all university facilities and grounds as well as planning and execution of capital projects. Our mission is to provide a safe, clean, healthy, comfortable environment for students, faculty, staff and visitors to our campus. The over 200 employees in our department take great pride in caring for the physical assets of our University.
The Service Manager is responsible for directing and administering FP&M personnel in designated locations and disciplines within University facilities. Service Managers supervise work activities according to established standards using appropriate equipment, materials and personnel. They are responsible for primary management of particular trades or shop disciplines, must have a broad and diverse knowledge of building components and systems, and support and facilitate work of diverse groups and individuals throughout the Department of FP&M.
Essential functions include performing duties associated with an administrative, professional or managerial position and functions typically associated with a designated trade to include routine administrative responsibilities. An ability to respond to emergency situations during non-scheduled hours required; specific technical expertise in area of primary responsibility is required. Promoting team concepts in service delivery among and between individuals and service groups, and the ability to operate University vehicles is required. This position is responsible for promoting the initiatives and philosophy as expressed in the Mission Statements of the University, the Department of Facilities Planning & Management, and the individual work unit.
Duties and Responsibilities
1. Provide a high level of customer service to the University. Exceptional interpersonal skills, ability to represent the department well, and interact positively with individuals on campus for whom services are provided.
2. Manages the mechanical maintenance functions of designated maintenance mechanics, preventive maintenance mechanics I & II, plumbing technicians, electronics technicians, and electrician. Utilize and understand electrical measuring devices, ability to read blueprints and assist in the investigation of operational problems with mechanics and contractors. Directs technical service and routine maintenance on heating, ventilation, air conditioning, plumbing, kitchen equipment, lighting, and other mechanical/electrical components and systems.
3. Direct trade or shop activities within University buildings and on University grounds.
4. Provide ongoing training for new and/or existing employees to ensure basic functional capability and expand skill levels and scope.
5. Interview, participate in hiring, discipline and assign employees and maintain associated personnel and time records.
6. Evaluate the performance of employees on a regular routine schedule.
7. Make quality control inspections ensuring high quality Facilities Services performance.
8. Initiate, supervise and coordinate work of outside contractors.
9. Responsible for rotating on-call emergency coverage for weekends.
10. Meet with campus departments to determine needs and services.
11. Develop innovative approaches and techniques to expand the effectiveness of labor resources and the efficient use of supply resources.
12. Schedule routine work assignments and coordinates project work utilizing most efficient use of personnel.
13. Performs other duties as assigned.
Required Knowledge, Skills and Abilities
• High school diploma with technical school degree or advanced education and training in an associated trade
Required
• Technical expertise of ten years in a specific skill area is required. Experience working in a large service organization desired
• A demonstrated history of extensive leadership skills is required.
• Computer exposure and competence required.
• Exceptional people skills.
• A valid driver’s license and a satisfactory driving record required.
• Excellent oral and written communication skills.
• Demonstrated attention to detail, professional attitude, ability to maintain confidentiality.
• The ability to work closely and effectively with a diverse group of university professionals.
• Possess an open and collaborative style of communication that encourages teamwork and cooperation.
• Must be able to multi-task, have good time management and organizational abilities.
• Ability to work under pressure and meet deadlines required.
• Strategic thinker, with an open and collaborative style of communication that encourages teamwork and
cooperation.
• Self-starter, ability to work independently and take initiative as needed.
• Excellent customer service and commitment to exceptional quality.
• Ability to adhere to University Policies and Procedures.
• Must be able to operate equipment.
• Ability to respond to emergency situations during non-scheduled hours.
• Must able to perform step and extension ladder work, aerial work platforms, and work in interior and outdoor fall protected locations.
• Physical requirements include frequent lifting of 0-50 lbs and occasional lifting of 51-100 lbs, constantly walking 6-8 hours/day, occasionally standing, twisting, and bending 1-3 hours/day.
Preferred Knowledge, Skills and Abilities
• Associates degree in business management, construction, or related field
Department Facilities Planning & Management
Posting Date 01/19/2024
Closing Date
Special Instructions to Applicants
EOE Statement
It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

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