Service Line Administrative Director

Updated: about 2 months ago
Location: San Francisco, CALIFORNIA

Job Summary

The Service Line Administrative Director is responsible for all aspects of business operations of the Pediatric Center for Cancer, Blood Disorders and Cell Therapies service line including business development, personnel management, fiscal management, and long-range planning of business affairs in collaboration with Vice President Benioff Children’s Hospitals Operations Plans, directs, coordinates and manages all non-clinical service line activities, projects, and programs, including all aspects of patient scheduling, registration, patient billing, as well as facilities maintenance. The Service Line administrator participates in the development of strategic plans and implementation of strategic initiatives focused on improving the profitability and market share of the service line. Participates in direct profit and loss, revenue generation, and expenditure control to optimize the utilization of resources at minimum cost. Develops and leads initiatives to achieve organizational program goals and improve the quality and financial performance of the overall service lines. The Director will work closely with the Clinical Director, Medical Directors, and Senior leadership at UCSF Benioff Children’s Hospitals (UCSF BCHs) to implement all service-related practice goals.

The Service Line Director also provides leadership and oversight for Center for Cancer, Blood Disorders, and Cell Therapies services outside the service line as part of local and regional outreach efforts. This position works in concert with the Directors, Medical Directors, and Clinical leadership to develop comprehensive strategic plans, establish priorities and articulate a shared vision for the Center for Cancer, Blood Disorders, and Cell Therapies. The incumbent is accountable for the execution of short and long term goals and works collaboratively with UCSF BCHs administration, physician leadership, nursing, and other program administrators within the Center for Cancer, Blood Disorders and Cell Therapies service line to create a cohesive, quality-oriented Center for Cancer, Blood Disorders and Cell Therapies. 

Involved in ensuring optimal patient outcomes through effective leadership and /or provision of patient care delivery in the assigned nursing unit(s) or area(s). Promotes an environment for a shared voice in nursing practice and exchange of ideas to continually improve nursing and patient care outcomes. Accountable for the quality, safety, patient experience, and cost-effectiveness of patient care. Consults and collaborates with other health care professionals to coordinate the management of patient care. Serves as a resource to staff, physicians, students, and others.

The Service Line Administrative Director is responsible for all aspects of business operations of the Pediatric Center for Cancer, Blood Disorders and Cell Therapies service line including business development, personnel management, fiscal management, and long-range planning of business affairs in collaboration with Vice President Benioff Children’s Hospitals Operations Plans, directs, coordinates and manages all non-clinical service line activities, projects, and programs, including all aspects of patient scheduling, registration, patient billing, as well as facilities maintenance. The Service Line administrator participates in the development of strategic plans and implementation of strategic initiatives focused on improving the profitability and market share of the service line. Participates in direct profit and loss, revenue generation, and expenditure control to optimize the utilization of resources at minimum cost. Develops and leads initiatives to achieve organizational program goals and improve the quality and financial performance of the overall service lines. The Director will work closely with the Clinical Director, Medical Directors, and Senior leadership at UCSF Benioff Children’s Hospitals (UCSF BCHs) to implement all service-related practice goals.

The Service Line Director also provides leadership and oversight for Center for Cancer, Blood Disorders, and Cell Therapies services outside the service line as part of local and regional outreach efforts. This position works in concert with the Directors, Medical Directors, and Clinical leadership to develop comprehensive strategic plans, establish priorities and articulate a shared vision for the Center for Cancer, Blood Disorders, and Cell Therapies. The incumbent is accountable for the execution of short and long term goals and works collaboratively with UCSF BCHs administration, physician leadership, nursing, and other program administrators within the Center for Cancer, Blood Disorders and Cell Therapies service line to create a cohesive, quality-oriented Center for Cancer, Blood Disorders and Cell Therapies. 

Involved in ensuring optimal patient outcomes through effective leadership and /or provision of patient care delivery in the assigned nursing unit(s) or area(s). Promotes an environment for a shared voice in nursing practice and exchange of ideas to continually improve nursing and patient care outcomes. Accountable for the quality, safety, patient experience, and cost-effectiveness of patient care. Consults and collaborates with other health care professionals to coordinate the management of patient care. Serves as a resource to staff, physicians, students, and others.


Department Description

Benioff Children’s Hospital is a complex pediatric academic medical system with 379 beds, member of the University of California San Francisco (UCSF) Health System.  We are one of the top Children’s Hospital Systems on the west coast, which is consistently ranked in several specialties within the U.S. News and World Report. UCSF is nationally recognized as one of the Top 5 National Institute of Health-funded research centers in the country.  UCSF Benioff Children’s Hospital Medical staff of 928 and hospital staff over 5,100 FTEs.


Required Qualifications

  • Five (5) years of progressively responsible and directly related experience
  • Three (3) years of related experience including leadership
  • Experience in managing and leading programs, work units, or departments, including experience in administrative or managerial positions.
  • Proven organization/prioritization, decision-making, problem analysis and resolution, team building, and leadership. Strong attention to detail and follow-through skills.  
  • Excellent public speaking, verbal, written, and interpersonal communication skills.  
  • Analytical ability is sufficient to compare, organize, and analyze data.  
  • Demonstrate an independent work initiative, sound judgment, high accuracy/attention to detail, strong organizational skills, ability to multi-task, diplomacy, tact, and a professional demeanor.
  • Capable of working with diverse populations and adapting to unique situations.  
  • Ability to use a variety of computer programs such as Microsoft Word, Excel, PowerPoint, Visio, and Access. Excellent knowledge of Windows-based programs to create complex documents, manage schedules, create process flows, and analyze data.
  • Must have an in-depth understanding of the key business applications and a willingness to learn new applications/software as needed.
  • Extensive knowledge of hospital operations in a multi-hospital setting; knowledge of appropriate professional standards for the multidisciplinary team.
  • Advanced communications and interpersonal skills to promote an effective model of shared governance among multiple disciplines.
  • Ability to motivate and engage all levels of staff in regards to patient care programs, strategies, and organizational mission and values.
  • Advanced leadership, fiscal, and operations management skills. Ability to develop nurse leaders in their adoption and promotion of a shared governance model of collaboration.
  • Ability to develop a systems strategic plan and implement vision across a large, complex organization.
  • In-depth knowledge of a broad scope of relevant regulatory requirements, as well as legislative, accreditation, licensing, and compliance environments.
  • Knowledge of financial concepts such as operating and capital budgeting, statistics, financial forecasting, and modeling.
  • Knowledge of principles and practices of organization, administration, fiscal, and personnel management
  • Knowledge of local, state, and federal regulatory requirements related to the functional area
  • Ability to communicate complex concepts in a simple form to non-finance users to understand the appropriate use and limits of the information provided
  • Ability to make effective oral presentations and prepare concise written reports to a variety of audiences
  • Ability to manage, organize, prioritize, multi-task, and adapt to changing priorities
  • Ability to provide leadership and influence others
  • Ability to foster effective working relationships and build consensus
  • Ability to mediate and resolve complex problems and issues
  • Bachelor's degree in business, health administration, or clinical degree and/or equivalent experience/training.

Preferred Qualifications

  • Seven (7) years of related experience including leadership
  • Project Management background strongly desired
  • Master's Degree in business, health administration, or a clinical degree.

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.


Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.


Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.


Job Code and Payroll Title

006790 CLIN PROFL SVC MGR 2


Job Category

Professional and Managerial


Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)


Additional Shift Details

M-F


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