Updated: about 2 months ago
Location: Fort Collins, COLORADO
Deadline: 07 Dec 2022
Posting Detail Information
|Working Title||Service Excellence Clinical Coordinator|
|Position Location||Fort Collins, CO 80523|
|Does this position qualify for hybrid or remote work?||Yes|
|Classification Title||Technician III|
|Position Type||State Classified|
|Salary||$3,881 - $3,919 + Full Benefits|
Colorado State University (CSU) and the State of Colorado are committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Visit CSU’s Human Resources website for detailed benefit plan information for permanent full-time and part-time classified employees in the following University benefit areas: https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ and https://hr.colostate.edu/prospective-employees/our-perks/ .
|State Classified Hourly||No|
|Description of Work Unit||
To educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. The Service Excellence Coordinator Team is an integral part of the Colorado State University Veterinary Teaching Hospital and provides high-level administrative support to allow Veterinary Technicians and Clinicians to focus on the delivery of medical care. The Service Excellence Coordinator Team will enhance the customer (both internal and external) and client experience by functioning as the primary administrative support and client specialist for the clinics they are assigned.
These Coordinator positions will be distributed among the current specialty services to act as the primary administrative support specialists for growing caseloads. Responsibilities include oversight and management of referral cases, client communication, record management, Incident Reporting (IR) investigation, and other administrative functions within the service.
These positions will be making decisions for and coordinating workload for the assigned services.
To be considered for this position candidates must demonstrate:
A Bachelor’s degree in Health Care Administration, Bachelor’s degree in Animal Science or a related discipline can meet the minimum qualification in place of the hand’s-on work experience. * Please note, to qualify for this substitution a transcript must be attached at the time of application.
Highly sought applicants will have many of the following:
Essential Job Duties
|Job Duty Category||Administrative Coordination for Assigned Clinic(s)|
· Serves as initial point of contact for referring veterinarians and clients.
· Serves as the primary administrative point of contact to facilitate onboarding of technical staff, volunteers, and students for the service.
· Provides orientation materials to veterinary students prior to the start of their rotation, then orients students on first day of rotation to best practices in client communication, records, and how to best handle difficult situations.
· Acts as primary point of contact for veterinary student questions or concerns regarding function of the service or hospital in general.
· Creates and maintains standard operating procedures for administration of the service.
· Reviews initial case needs, then directs the collection and organization of prior medical records, imaging studies, and patient information into the medical record.
· Triages case urgency and liaises with techs, veterinarians, and client to prioritize need.
|Percentage Of Time||30|
|Job Duty Category||rDVM and Client Communication Management|
· Manage all voicemail and email accounts for service areas, responding directly to clients, rDVMs and distributing messages as necessary to clinicians, students, and technical staff.
· Engage with clients and rDVMs in person or via telephone.
· Manage all administrative communications with clients to include: providing pertinent visit information, addressing questions and concerns, facilitating financial estimates and consents and appointment reminders, managing prescription refills, updating client during visit if medical personnel unavailable, obtaining or sending medical record information.
· Provides client support, including client communication, education, interaction, grief protocol, patient, and staff comfort.
· Triages emergencies for the service and facilitates euthanasia appointments.
|Percentage Of Time||30|
|Job Duty Category||Appointment Scheduling|
· Make New, Recheck, and Multi Service appointments.
· Management and scheduling of all rDVM referrals: Initiate communication, schedule, request/upload records, notify rDVM if one of their patients has presented to urgent care and transferred to another service, has been discharged, or euthanized.
· Reviews appointment schedules daily for accuracy and appropriateness.
· Obtain rDVM records, upload to Stringsoft.
· Validate accurate client information in Stringsoft, update as needed.
|Percentage Of Time||30|
|Job Duty Category||Incident Reporting Investigation|
· Assist in management of incoming incident reports for the service(s) while collaborating with the SE Coordinator, Service Leaders and Medical Review Board, when needed.
· Collaborates with members of the clinic to find root cause for event. Create root cause analysis report.
|Percentage Of Time||10|
|Special Instructions to Applicants||
APPLICATION INSTRUCTIONS AND INFORMATION
Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
Equity, Diversity, and Inclusion at Colorado State University
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Colorado State University is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources – Employment Office, at firstname.lastname@example.org or call (970) 491- MyHR(6947).
DEPARTMENT CONTACT INFORMATION
|Conditions of Employment||Pre-employment Criminal Background Check (required for new hires), Essential Services Designation - Required to report without delay or interruption to provide essential or emergency|
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, email@example.com .
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, firstname.lastname@example.org .
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, email@example.com .
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education .
|Background Check Policy Statement||
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
|Employment and Appeal Rights||
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available at www.colorado.gov/spb .
A standard appeal form is available at: www.colorado.gov/spb . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
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