Service Desk Technician

Department: Information Technology / 0-3510-000
College/Division: Information Technology
Salary Plan: Temporary
Hiring Salary: $13.20/hr

Schedule Type: This position offers both part-time (20 hours per week) and full-time (40 hours per week) employment opportunities. Hours will vary between Monday-Sunday.

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th  best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes  as the top emerging tech city in the country. 

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology

ADDITIONAL INFO FOR APPLICANTS:

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

DUTIES: Please note that the following description of duties is not exhaustive:

• Employee will be responsible for providing Level I Service Desk support for hardware, software and end user inquiries via phone, chat, email and in-person interactions. 
• Enter and update trouble tickets in the Desktop support database.
• Create documentation on install processes, troubleshooting techniques and specific problem resolution for use by fellow co-workers.
• Support system software used by the USF community and affiliates.

*This position will need to perform the duties listed above remotely as needed.

QUALIFICATIONS (Education & Experience):

Minimum Qualifications:

This position requires a high school diploma, or equivalent, with one year of general office experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

• Windows 7 through 11 and Mac OSX experience
• 1 year professional computing experience
• Prior technical documentation experience
• 2 years college experience

Special Skills:

• Knowledge of principles and operation of computer systems and related peripheral equipment
• Ability to analyze and troubleshoot client technology issues via multiple contact methods
• Ability to learn and adapt to a dynamic technical environment
• Basic computing experience in a formal or informal job capacity
• Critical thinking and problem-solving skills
• Excellent time management skills
• Mobile device experience including Apple and Android
• Ability to function with a diverse team with a large workload
• Strong communication skills with clients, coworkers, management, and other groups within the USF Information Technology department

Information for Applicants 

This position is subject to a Level 1 criminal background check.

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

Job Opening Number: 36757

Posting Date:  04/16/2024

Posting End Date: 05/16/2024

How To Apply 

Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .

Equal Employment Opportunity 

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location 

Campus map and location overview: USF - Tampa Campus

About USF 

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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