Service Center Representative 1 (Guest Agreements Specialist 1)

Updated: about 1 month ago

What You Will Do

This is an exciting entry-level opportunity for individuals interested in growing a career in Human Resources. Los Alamos National Laboratory is seeking a dynamic professional with exceptional multi-tasking skills and attention to detail to assist in the coordination of Guest Agreements for non-Laboratory researchers, students, and subject matter experts visiting the Laboratory.

Reporting to a senior-level employee and the Group Leader of the HR Office of Diversity and Strategic Staffing, the Guest Agreement Specialist 1 will provide resolutions to an assortment of problems of moderately complex scope related to the production and maintenance of Guest Agreement records. The selected candidate will also have the opportunity to work with a variety of Laboratory organizations and learn about foreign visitors and assignments. This could be a terrific opportunity to start your career in Human Resources!

What You Need

Minimum Job Requirements:

Human Resources

Developing professional knowledge of and experience working with basic HR-related policies, practices, procedures, and/or records, including the demonstrated ability to work with and protect confidential information.

Administrative Documents

Demonstrated experience processing administrative documents and/or records, including the ability to accurately process multiple documents/records simultaneously with great care and detail when the analysis of situations or data requires a review of a variety of factors.

Interpersonal Skills

Demonstrated ability to build productive internal and external working relationships, including successfully collaborating and engaging with other customers/clients, employees, other HR professionals, and managers.

Education and Years of Relevant Experience

Requires a Bachelor’s degree in a related field and a minimum of two years of related experience, or an equivalent combination of education and experience and/or achievements that demonstrate the knowledge, skills, and abilities to perform the duties of the job.

Desired Qualifications:

Electronic File Systems

Experience moving file systems from paper to electronic processes highly preferred.

Current Laboratory Systems

Knowledge of Los Alamos National Laboratory systems, especially Oracle, the Foreign Visit Tracking System (FVTS), Broadsoft, and/or Remedy are preferred, but not required.

Special Notes to Applicants:

  • This position will be part of the Laboratory’s Telework Pilot and may work from a remote/home location within a two-hour ground commute of the Laboratory. The Telework Pilot is in effect from Oct. 1, 2020 through Sept. 30, 2021, but may be shortened or extended at the manager’s discretion.

  • Interviews will be conducted via Cisco Webex.

  • Along with your resume, please include a detailed cover letter explaining how you meet each of the minimum requirements and any of the desired qualifications.

Additional Details

Directive 206.2-Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served at least one year of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the one year of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader.Please refer to Laboratory Policy P701 for applicant eligibility requirements.

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to or call 1-505-665-4444 option 1.

Where You Will Work

This position is currently participating in a telework pilot.

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

§ PPO or High Deductible medical insurance with the same large nationwide network

§ Dental and vision insurance

§ Free basic life and disability insurance

§ Paid maternity and parental leave

§ Award-winning 401(k) (6% matching plus 3.5% annually)

§ Learning opportunities and tuition assistance

§ Flexible schedules and time off (paid sick, vacation, and holidays)

§ Onsite gyms and wellness programs

§ Extensive relocation packages (outside a 50 mile radius)

Appointment TypeRegularRegular

Contact Details
Contact Name Jiron, Sue Antoinette (Antoinette)
Work Telephone
Vacancy Name: IRC82405
Organization Name HR-ODSS/Human Resources - Office of Diversity Strategic Staff
Minimum Salary 52200
Maximum Salary 80800
Req ID: IRC82405
Category: Human Resources

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