Server Storage Engineer II - IS Infrastructure - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Details

Posted: 08-Apr-24

Location: Los Angeles, California

Salary: Open

Categories:

Staff/Administrative

Internal Number: REQ20146168

The Server Storage Engineer II provides technical direction within the team and across the Information Systems department. Assists peers and mentors less experienced team members through the application and sharing of technical knowledge, guidance and direction. Synthesizes analysis, identifies root causes, develops and recommends key work products. Delivers technical solutions for Computer Systems hardware and software, Operating systems, services, and applications. Leads complex evaluation, development, implementation, integration and administration of internal and external business solutions. Provides insight to management on issues. Supports the mission, vision, values and strategic goals of Keck Medicine of USC.

Essential Duties:

• Analyzes, develops and proposes solutions for Service Requests, Trouble Reports, and technical issues occurring in IT systems.
• Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments.
• Coordinates and communicates with other IT staff to resolve technical issues ensuring that sufficient information is communicated and that effective mode of communication is selected.
• Serves as a resource to less experienced team members on escalated issues of a routine nature.
• Acquires and applies broad knowledge of Keck Medicine of USC, IT services and processes.
• Resolves issues and navigates obstacles to deliver work product.
• Delivers technical solutions related to enterprise infrastructure including VMWare, Nutanix, Isilon, CommVault, and associated services.
• Resolves issues and identifies appropriate issues for escalation.
• Supports the mission, vision, values and strategic goals of Keck Medicine of USC.
• Develops a maturing level of understanding of the Keck Medicine of USC IT Infrastructure.
• Responsible for the timely resolution of problems on Information Systems hardware and software. This includes maintaining the system operations in accordance with all regulatory requirements with primary focus on confidentiality and HIPAA Security Regulations.
• Implements software security directives from the organizations Information Security department.
• Documents the technical aspects of Keck Medicine of USCs system designs.
• Implements and/or supervises the implementation of solutions; ensures or assists in addressing any system, database, or performance issues that may be encountered.
• Recommends and implements solutions for IT system problems arising from architectural, database, or distributed system constraints.
• Supports the mission, vision, values and strategic goals of Keck Medicine of USC.
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent
• Req Bachelor's degree Degree in Computer Science, Information Systems, Computer Engineering, or related field

• Req 4 years Relevant business support and/or information technology support experience. * IF NO BACHELOR DEGREE: 9 years of relevant business support and/or information technology support experience if no Bachelor of Science in Computer Science, Information Systems, Computer Engineering, or related field required.
• Req Working knowledge of designing, installing, maintaining and configuring enterprise services infrastructure and applications based on Microsoft Windows Server and VMware.
• Req Hands-on expertise with VMware, Windows Server, backup and restore application, and enterprise storage systems. Nutanix and / or Isilon experience is a plus.
• Req Demonstrated experience with VMWare, Windows Server Operating System, storage systems, data retention, hardware facilities and experience with system design, capacity planning and capacity management.

• Req Working knowledge of designing, installing, maintaining and configuring enterprise services infrastructure and applications based on Microsoft Windows Server and VMware.
• Req Requires a maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation skills are also required
• Req Must be able to communicate the impact and solutions of application/system problems in business language
• Req Requires a professional approach in all situations
• Req Ability to work any hours to support 24/7 operations
• Req Must resolve problems entirely by either completing the work or gathering all of the resources needed for ultimate resolution and continuity of problem management
• Req Availability to travel between Keck Medicine of USC, USC, and other facilities.

Preferred Qualifications:

• Pref Certification - Job Relevant VMware Certified Associate (VCA); and Nutanix Certified Professional (NCP)

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $39.00 - $63.95. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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About University of Southern California (USC)
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
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