Senior Staff Assistant

8894BR

Provost

Office of Co-op Education & Career Services

Job Summary

Please be advised that this position is temporarily funded with the anticipated end date of February 1, 2026. The position may be extended, depending on funding availability. 

This role is the first point of contact for the Student Employment Office (SEO) for current and potential students and parents, on-campus supervisors, faculty, and staff. Serve as the key SEO staff member in managing the office, meetings, communication, escalations, etc.  

Learn and develop an understanding of web-based job posting system, Symplicity, in order to handle requests/questions from students and employers.

Learn and develop an understanding of web-based hiring system in order to handle requests/questions from students and employers.

Job Responsibilities

Office Management

• Oversight of Office Email
  • respond to inquiries from students, parents, faculty and staff
  • escalate issues or questions as appropriate
  • monitor student employee notices of exceeding hours and respond as needed
• Coordinating Monthly Q&A
  • Schedule
  • Request interpreters
  • Connect with guest panelist
  • Create slide decks
  • Monitor registrations and questions
• Office Supplies
  • Monitor and make lists to provide to Sr. Student Employment Assistant for ordering
• Assisting in developing and establishing fiscal, operational, program/project and office work procedures, processes, practice to improve overall operations and/or compliance
• Monitor SEO website and work with Marketing Manager to make edits/adjustments based on campus and employment regulations updates
• Student Employees
  • Serve as immediate point of contact for SEO student employees
  • Responsible for oversight of daily activities
  • Responsible for managing and maintaining schedule each semester and during breaks
  • Responsible for identifying gaps in schedule and need for hiring student employees
  • Work directly with Assistant Director to recruit, interview, and fill identified gaps
• Symplicity
  • Review and approve all on campus job postings daily to ensure adherence to federal, state, and local guidelines
  • Set up accounts for new faculty/staff
  • Troubleshoot errors in submissions
  • Troubleshoot and answer questions from end users
• Online Hiring Tool
  • Review and approve necessary submissions for hire or New Hire Packet
  • Troubleshoot errors in submissions
  • Troubleshoot and answer questions from end users
• Assist on-campus supervisors with Onboarding/Hiring of new student employees
  • Manage I9 completion using Equifax Compliance Center
  • Troubleshoot I9 issues

Required Qualifications

• 3-5 years database management experience, experience with desktop and database troubleshooting, ability to understand basic programming.
• Ability to manage multiple projects simultaneously
• Ability to manage fast-paced environment during peak hiring season
• Excellent verbal and written communication skills
• Experience working in higher education, working with diverse campus populations
• Ability to effectively communicate with co-workers to understand system problems and to clearly answer questions
• Customer service focus

Preferred Qualifications

• ASL proficiency ideal
• Experience completing I9 process for hiring
• Knowledge of federal, state, and local wage and hour laws, and hiring regulations

Required Minimum Education Level

Associates or Equivalent Experience

Work Location

Henrietta Campus — 100%

Employment Category

Fulltime

Required Application Documents

Curriculum Vitae or Resume

What do we believe at RIT?

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.