Senior Solution Architect, Salesforce, Enterprise Solutions & Services, Wharton Computing

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Senior Solution Architect, Salesforce, Enterprise Solutions & Services, Wharton Computing

Job Profile Title

Salesforce Developer Senior

Job Description Summary

Wharton Computing seeks to fill the role of Senior Solution Architect for its growing and dynamic continuing education units. This position works closely with business units and academic departments and centers across all of Wharton.

Job Description

This position is responsible for identifying business requirements, requirements management, functional design, prototyping, process design, testing, training, defining support procedures, leading work streams and supporting Salesforce implementations that modernize and support solutions for key sales processes, opportunity management, quote-to-cash, and revenue management processes. 

• Lead the strategic planning and implementation of transformative technology projects, focusing on application-based tools within Salesforce such as Sales Cloud, Service Cloud, EDA, and more. Architect and configure cutting-edge technical solutions on the Salesforce platform, utilizing advanced components such as custom objects, Flow, Lightning Web Components, and APEX code to capture and align data with stakeholders' overarching goals. Establish seamless integration with other information management systems to foster a unified technical landscape.
• Lead meticulous security model design and user management practice, including overseeing the activation of new users, managing user profile, role, and permission set structure, and implementing sophisticated security measures like Salesforce Shield. Lead comprehensive system maintenance, upgrade, and documentation projects. Proactively identify strategic improvement opportunities through system measurements and analysis, ensuring the continuous improvement of technical capabilities.
• Champion end-to-end strategic initiatives, driving user adoption, maximizing value realization, and ensuring a high return on investment through top-tier support for Salesforce tools. Collaborate seamlessly with Wharton Computing, Finance & Administration, and business stakeholders to align technology initiatives with broader organizational objectives.
• Lead and strategize special projects, including the development of proofs of concept/value (POCs/POVs) for innovative tools and features. Manage vendor partnerships and conduct thorough system audits, demonstrating a commitment to strategic planning, innovation, and excellence. Maintain a forward-looking perspective by staying abreast of the latest Salesforce features and functionality. **Provide strategic recommendations for continuous system and process improvements to ensure the sustained alignment of technological initiatives with the strategic goals of the Wharton School.
• Execute additional strategic responsibilities as assigned, contributing to the school's technological advancement and success at the highest level.

Required Qualifications & Skills:

• Bachelor’s degree and 3-5 years of Salesforce work experience, or equivalent combination of education and experience is required.
• Salesforce Administrator, Platform App Builder, and Platform Developer I certifications are required.
• Hands-on experience in Salesforce administration with a focus on custom object creation, permissions, and data management.
• Proficiency in building flows within Salesforce using Flow Builder or similar tools. Experience in creating complex workflows and automated processes.
• Strong analytical and problem-solving abilities to address complex business challenges and translate them into scalable Salesforce solutions.
• Excellent communication skills with the ability to collaborate effectively with stakeholders at all levels, both technical and non-technical.
• Ability to thrive in a dynamic environment, handling multiple projects simultaneously and adapting to changing priorities.

Preferred Skills:

• Additional Salesforce certifications: Experience Cloud Consultant
• Comfortable writing APEX.
• At least one year of experience with the EDA data model.
• Experience using Jira to manage your workload.
• Experience with Gearset and Testrail.
• Experience working in the Higher Education field.

Please note: Quarterly night or weekend hours may be required to facilitate major deployments or feature releases, but effort will be made to keep this to regular business hours.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Wharton School

Pay Range

$100,000.00 - $110,011.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. 

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay