Senior Salesforce Architect

Job Description:

Reporting to the Senior Director for CRM Services, the Senior Salesforce Architect partners with administrators, stakeholders and product owners to plan, develop, implement and maintain scalable and sustainable technical designs and solutions for Salesforce.com and related third party applications. This is a forward facing and hands-on role responsible for driving full development and utilization of Salesforce capabilities to support the CRM Roadmap, institutional goals, as well as business/customer needs. The range in project complexity will vary from production support and enhancements of existing features to institution-wide implementations.
In addition, this role partners with the Senior Director of CRM services on architecture decisions, technical design, implementation and work alongside and mentor a high performing team, provide professional customer and consultative services to support stakeholders, manage the development and delivery of technical solutions, applications and components in support of critical initiatives and support/ maintain CRM infrastructure, services and operations.

ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: 

Technical Leadership 

• Team Development

  • Partner with and mentor a dynamic team of Salesforce administrators to excel in their roles.

  • Encourage cross-training and skill development among team members, enhancing overall team proficiency.

  • Offer deep technical insights and recommendations for complex Salesforce challenges faced by the team and customers to enable agility, expanded capabilities and innovation

• Strategic Vision 

  • Deliver standard, consistent technical solutions across all business units, sharing and following best practices for data, architecture, security, business analysis, subject matter expertise, and business processes. 

  • Set and deliver on clear technical goals and objectives that align with the broader organizational strategy and CRM/Berklee roadmap.

  • Drive the adoption of innovative technologies and methodologies that elevate the team's productivity and solution quality.

• Culture & Collaboration

  • Foster and exemplify the CRM services environment where open communication, mentorship, idea sharing, and constructive feedback are valued. 

  • Collaborate with peer IT teams to ensure that Salesforce initiatives and solutions align with institution/enterprise wide projects /  goals and integrate seamlessly with other systems.

• Expert Consultation

  • Provide professional customer and consultative services to support stakeholders and manage the delivery of technical solutions

  • Own and drive key initiatives, enhancements and projects 

  • Provide expertise and guidance related to functionality changes, enhancement requests, known issues or other application-related enhancements. Prioritize and deliver approved updates accordingly.

Solution Design and Development

• Requirement Analysis:

  • Engage with business stakeholders to understand and dissect complex requirements, ensuring that the technical solutions are in harmony with business needs.

  • Develop and recommend Salesforce solutions that adhere to platform best practices and do not create downstream impacts to integrations or other lines of business

  • Facilitate workshops and working sessions to refine requirements 

  • Develop prototypes or POCs to validate feasibility and showcase the potential of proposed solutions to stakeholders and team.

• Architecture/Platform Best Practice:

  • Create comprehensive solution architectures that encompass data model, user experience, business logic, and integration.

  • Evaluate the long-term impact and scalability of proposed solutions, keeping an eye on future growth, changes and roadmap.

  • Improve and build solutions to address architectural gaps or technical debt. 

  • Perform peer and vendor code reviews for projects, releases and deployments

• Tool & Resource Recommendations:

  • Work with the team and lead efforts on selecting and utilizing the most suitable Salesforce tools, third party apps and resources for specific tasks.

  • Stay updated with the Salesforce ecosystem, sharing and recommending tools, plugins, apps  or enhancements that improve scalability / efficiency of service and support business needs and strategic roadmap.

• Integration and Data Strategy:

  • Define, design and maintain integration touchpoints with external systems, ensuring data consistency and integrity.

  • Select appropriate integration patterns (e.g., SOAP, REST, Platform Events) based on requirements and system constraints

  • Build and configure APIs with internal and/or 3rd party software following standards for Berklee’s systems of record 

• Knowledge Repository

  • Contribute to and help manage a central repository of technical documentation, best practices, and solutions to common challenges.

  • Encourage and lead the effort to contribute and refer to this knowledge base to foster collective learning and problem-solving.

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OTHER DUTIES AND RESPONSIBILITIES: 

CRM Services Support

• Performance Tuning, platform and integration support

  • Recommend and deliver on best practices around batch processing, data storage/archival, asynchronous operations, and governor limit management.

  • Monitor performance and scalability, partner with team and identify areas of improvement, technical gaps and optimization across all CRM Services

  • Ensure incident management / escalation process is followed and managed, supporting and managing issues through to resolution as appropriate. 

  • Partner with peers of other administrative services and the intersecting touchpoints of the systems.

• Escalated User Support

  • Act as point of escalation for technical issues to swift resolution

  •  Work alongside and support the team providing quick and effective response to production issues, maintenance and system upgrades. 

  • Documenting common issues/themes for gap analysis to inform maintenance and enhancement roadmap

• Deployment and Enhancement Review

  • Assist and Manage deployment of application changes to production environment following established change management and governance protocols and approvals. 

SKILLS AND QUALIFICATIONS: 

• Bachelor’s degree in business systems, computer science, information technology, or equivalent.

• 7+ years progressive leadership experience with Salesforce Architecture efforts in a multi-cloud integrated CRM ecosystem

• Proven experience architecting, delivering, scaling and supporting enterprise CRM technical solutions and configurations

• Proficiency with declarative automation using flows required

•  At least 2 Consultant Level Salesforce certifications

•  Platform Developer 2 certification preferred

• Expert level proficiency with Salesforce administration,best practice and standards

• Experience with Service cloud, EDA, NPSP and TargetX preferred

• Experience with migrations and data integrations using ETL tools such as SnapLogic

• Experience with Marketing Cloud and Tableau desired

• Familiarity with Apex, SOQL, Lighting Web Components and utilizing programmatic automation a plus

REQUIREMENTS:

• Ability to lead the design, development and implementation and execution of technical strategies.  

• Self-motivated, collaborative and highly engaged 

• Ability to clearly define and articulate requirements, issues, status, etc. to non-technical personnel and stakeholders   

• Experience providing technical guidance, leadership and mentoring a team of different skill levels.

• Ability to work in a team environment and assisting in all areas as necessary to maintain and support CRM service for our users

• Ability to communicate clearly professionally and effectively in both verbal and written formats with both technical and business users.

• Strong organizational and advanced administrative/problem solving skills, including the ability to manage multiple responsibilities, prioritize, communicate, and escalate while delivering results on time.

 

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

 

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee : 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:
Staff