Senior Salesforce Application Analyst

Job Posting Title:

Senior Salesforce Application Analyst

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Hiring Department:

University Development Office

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Mar 11, 2024

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes
About UT Austin

The University of Texas at Austin, founded in 1883, ranks among the 40 best universities in the world with top national programs across 18 colleges and schools. The university is an enduring symbol of the spirit of Texas, driving economic and social progress while serving the city, state, nation and world as a leading center of knowledge and creativity. Our work is inspired by the bold spirit of Texas and our commitment to its people.

Learn more about UT Austin’s mission and values , leadership and strategic plan .

Why Join Texas Development?

Texas Development is a dynamic and growing community of more than 400 team members across the Forty Acres. Join us and change the world.

About Advancement Data Operations

In January 2023, Advancement Data Operations began the implementation of a new Salesforce-based advancement CRM, Affinaquest Advancement RM; this position is being brought onboard to help prepare for a March 2025 Go-Live and the team’s future support of ARM. In addition to ARM, the Application development team supports TEXAS Development’s current bespoke CRM and several ancillary offerings that support the mission of TEXAS Development.

Purpose

The Salesforce Administrator will serve a key role in the University Development Office’s ongoing Affinaquest Advancement RM (Salesforce) implementation and will be an important support role in the future state tasked with providing business analysis, technical design assistance, and system configuration supporting the efforts of the Advancement Data Operations Salesforce team. Reporting to Senior Salesforce Solution Architect, Advancement Data Operations, the Salesforce Administrator will join ADO’s growing Application Development team to help drive the design and configuration of TEXAS Development’s new Salesforce-based CRM. This role will serve as the primary ADO resource handing configuration and customizations identified and designed by the Senior Salesforce Solution Architect, Senior Application Analyst, and Huron Consulting Group business analysts and solution architect.

Responsibilities

• Review, prioritize, and oversee the resolution of outstanding configuration decisions as identified by project leads

• Assist with technical design and data mapping efforts by eliciting user requirements, documenting user stories, and communicating with both internal and external subject matter experts and data stewards

• Participate in design, configuration, and testing activities including performing basic administrative CRM functions such as modification of page layouts and list views, generation of reports and dashboards, creation of new fields, and other routine tasks

• In partnership with Senior Application Support Specialist, manage and monitor new security enhancement requests, including requests for new permission sets, permission set groups, public groups, and sharing rules while keeping in alignment with the overall organizational security policies.

• Identify opportunities for and create automations by designing and developing flows, approval processes, and validation rules

• Analyze and interpret user requirements, user stories, use cases, and system architecture documentation

• Participate in design and testing activities for the purpose of Business Unit acceptance and package deployment

• Develop and maintain detailed documentation of business processes, policies, and procedures for both platform user and internal technical audiences.

• Identify, quantify, and document business process improvements

• Oversee data quality efforts, including data validation and review for mass data loads and exports

Required Qualifications

• Salesforce Administrator certification

• Bachelor's degree and professional experience as a Salesforce Administrator, Business Analyst, or serving in a Salesforce administration capacity

• Demonstrated ability to collaborate with individuals with varying skills and from different parts and levels within a complex organization

• Demonstrated ability to manage expectations, prioritize work, and partner with functional and technical stakeholders to achieve project goals or business needs

• Ability to provide coaching, technical mentoring, guidance, and feedback to peers and junior teammates and communicate complex technical solutions to non-technical team members and customers

• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies

• Demonstrated ability to triage, synthesize, and clarify requirements for technical staff

• Demonstrated ability to organize complex tasks into manageable and measurable work

• Demonstrated ability to communicate complex technical solutions to non-technical team members

• Excellent written, verbal, and visual communication skills and a demonstrated understanding of appropriate levels of communication

• Self-directed and dedicated to working as a member of a collaborative team

• Excellent problem-solving skills

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Three+ years of Salesforce administration or business analysis experience

• Demonstrated understanding of the core Salesforce platform (Sales Cloud, Service Cloud, Community Cloud) with functional knowledge of one or more additional products, such as Marketing Cloud, Integration Cloud, or App Cloud.

• Experience integrating Salesforce with third party solutions or supporting highly integrated Salesforce solutions, including AppExchange apps and external APIs

• Knowledge of PCI DSS and HIPAA compliance standards and best practices.

• Familiarity with fundraising and development terminology and related business processes

• Bachelor’s degree or higher

We want to emphasize that although experience in certain areas is desirable, candidates who meet the required qualifications, demonstrate excellent promise, and a passion for the field are encouraged to apply and will be given serious consideration.

Salary Range

$80,000 + depending on qualifications

Working Conditions

• Standard Office Environment

• Hybrid/Flexible Work Arrangements possible

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.