Senior Program Coordinator, Professional & Executive Development

Details

Posted: 29-Jul-24

Location: USA - MA - Cambridge

Type: Full-time

Salary: Open

Categories:

Administrative/Support
Staff/Administrative

Internal Number: 66351BR

Job Summary

The Senior Program Coordinator works as part of a customer service-driven team that supports and manages the operations, logistics, and registration processes for the expanding professional development program offerings at the Division of Continuing Education.

Position Description

The Senior Program Coordinator has principal responsibility for the delivery of a portfolio of programs, serving as the primary contact and liaison for instructors regarding items such as materials, program schedule, and operational details. The position requires significant interaction with an international audience of businesspeople both on Harvard's campus and online, and is responsible for conveying the Harvard brand by providing the highest level of customer service to program attendees through keen attention to detail, before, during, and after the program.
Leads Collection of Teaching Materials  

• Leads day-to-day work projects and gives direction to coordinators 
• Requests, obtains, and delivers all teaching materials for a portfolio of programs, including cases, articles, textbooks, agendas, and slide decks. 
• Sets and adheres to appropriate deadlines for receiving and distributing materials 
• Writes clear and concise communication to ensure instructors meet deadlines and materials are appropriate for the program
• Answers instructors' questions regarding program delivery 

Executes Delivery of Program Materials 

• Compiles participant pre-program assessment results (i.e. MBTI, EI) and coordinates with instructors to deliver results 
• Uploads materials to program-specific websites 
• Relays unique program requirements and assigns tasks to delivery team, ensuring all requests are met to the instructor's satisfaction 
• Participates in review and revision of internal procedures and external documents and communication 

Communication and Building Relationships with Participants 

• Uses communication templates for pre-program delivery of materials and announcements. 
• Writes template responses for frontline staff regarding new programs. Instructs other team members/enrollment staff on specifics of programs 
• Pre-program: collaborates with Delivery Coordinators to respond to participant questions and concerns and, facilitate registration.
• Both pre-program and during session: develops positive relationships with participants by acting in a professional, friendly, respectful, compassionate, and helpful manner. Adds further value to the participant experience by listening, acknowledging and acting on concerns, and taking an interest in a participant's background

Event Delivery 
On-campus 

• Checks-in participants and ensures a seamless experience throughout the session, monitoring the flow of participants through the space with regard to breaks and meals and special instructor requests, catering, AV, HVAC, materials, etc. 
• Ensures that requested supplies and equipment are available, room configurations are appropriate 
• Organizes creation of participant materials with team or temps 
• Troubleshoots onsite issues and emergencies as they arise 
• Begins sessions with program announcements and introductions 
• Updates program Canvas site with material relevant to each session

Online 

• Attends technical check-ins with instructor and AV support team 
• Begins and ends each session with relevant announcements
• Updates program's Canvas site with material relevant to each session
• Troubleshoots onsite issues and emergencies as they arise

Basic Qualifications

• A minimum of 5 years of experience in program management, event planning/management, or customer service
• Education beyond high school will count toward years of experience

Additional Qualifications and Skills

• Bachelor's degree and 3 or more years of experience in program management, event planning/management, or customer service 
• Proven ability to work in a collaborative, cross-functional, fast-paced, deadline-driven environment with a diverse set of stakeholders and a demanding global clientele 
• Follow-through 
• Superior attention to detail 
• Ability to work under pressure 
• Excellent customer service skills 
• Solid oral and written communication skills 
• Must have flexibility to accommodate varying program schedules and ability to occasionally work long hours during the run-up to programs and program execution

Physical Requirements

This job requires the ability to lift up to 25 pounds.

Working Conditions

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

• We will not provide visa sponsorship for this position.
• A cover letter is highly encouraged for consideration.
• All formal offers will be made by FAS Human Resources.

Benefits

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